Customer Account Coordinator

Confidential; Whitstable; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Matched pension contributions

Life assurance

Enhanced family-friendly policies

Employee assistance programme

Subsidised staff restaurant

Holiday purchase scheme

Cycle to work scheme

EV salary sacrifice scheme

Discounted gym membership

Free onsite parking

Ongoing training and development

Job summary

Confidential is seeking a Customer Account Coordinator to manage quotations, orders and relationships from enquiry to delivery. The role is initially office-based in Whitstable with probation, then a hybrid pattern after probation.

You will handle customer enquiries, prepare quotations, process orders, and ensure seamless service with internal teams, contributing to orders and revenue while maintaining data accuracy.

Qualifications

• Experience in customer service or sales support.
• Strong communication and relationship-building skills.
• Excellent organisation and attention to detail.
• Good commercial awareness with pricing and quotations.
• Proficient in Microsoft Office applications.
• Able to manage multiple priorities effectively.
• Experience in manufacturing/engineering environment is advantageous.

Responsibilities

• Process customer quotations and sales orders in line with company KPIs.
• Build and maintain strong customer relationships, providing outstanding service at every stage.
• Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
• Proactively follow up quotations and support order conversion.
• Monitor and manage customer orders through to shipment.
• Communicate regularly with customers throughout the quotation and order lifecycle.
• Liaise with Commercial, Procurement, Product Management, and other internal departments.
• Investigate and escalate issues.
• Identify opportunities for cross-selling and up-selling products and services.
• Support Business Development Managers with customer and order information.
• Maintain accurate records and customer data within company systems.

Skills

Customer service

Quotations

Order processing

Relationship-building

MS Office

Multi-tasking

Tools

CRM software

ERP systems

Job description

Do you have previous experience managing customer accounts, quotations, and orders within a customer service or sales support role?

Are you able to work on-site in Whitstable during your probation period before moving to a hybrid working arrangement?

Customer Account Coordinator FTC

Location: Whitstable, Kent
Contract: Contract 12 months

Salary: Highly competitive DOE
Working Pattern: Mon-Thurs 8am 4.30pm and Fridays 8am 1.30pm

About the Role

Our Client is seeking a professional and customer-focused Customer Account Coordinator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and supporting customers throughout the full order lifecycle.

Initially, this role will be fully office-based during probation. Following successful completion of probation, hybrid working will be available, with three days in the office and Mondays and Fridays working from home.

As a key member of the team, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless service from enquiry through to delivery.

Key Responsibilities

• Process customer quotations and sales orders in line with company KPIs.
• Build and maintain strong customer relationships, providing outstanding service at every stage.
• Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
• Proactively follow up quotations and support order conversion.
• Monitor and manage customer orders through to shipment.
• Communicate regularly with customers throughout the quotation and order lifecycle.
• Liaise with Commercial, Procurement, Product Management, and other internal departments.
• Investigate and escal
• Identify opportunities for cross-selling and up-selling products and services.
• Support Business Development Managers with customer and order information.
• Maintain accurate records and customer data within company systems.

About You

• Previous experience in customer service, sales support, account coordination, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Good commercial awareness and confidence working with pricing and quotations.
• Strong IT skills, including Microsoft Office applications.
• Ability to work proactively and manage multiple priorities.
• Experience within a manufacturing, engineering, or technical environment would be advantageous.

Benefits

• Quarterly bonus scheme
• Matched pension contributions
• Life assurance
• Enhanced family-friendly policies
• Employee assistance programme
• Subsidised staff restaurant
• Holiday purchase scheme
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Discounted gym membership
• Free onsite parking
• Ongoing training and development opportunities