Customer Account Coordinator FTC

Morgan Jones Recruitment; Chestfield; Vor Ort; GBP 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus scheme

Matched pension contributions

Life assurance

Enhanced family-friendly policies

Employee assistance programme

Subsidised staff restaurant

Holiday purchase scheme

Cycle to work scheme

Electric vehicle salary sacrifice"

Discounted gym membership

Free onsite parking

Ongoing training and development

Zusammenfassung

Morgan Jones Recruitment on behalf of our client in Whitstable, Kent, seeks a Customer Account Coordinator for a 12-month FTC. During probation the role is fully office-based; after probation a hybrid pattern will apply, with three days in the office and two days home-based.

You will handle customer inquiries, prepare quotations, process orders and support the full order lifecycle, building strong relationships with customers and internal teams to ensure timely delivery.

Qualifikationen

• Prior experience in customer service, sales support, account coordination, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Good commercial awareness and confidence working with pricing and quotations.
• Strong IT skills, including Microsoft Office applications.
• Ability to work proactively and manage multiple priorities.
• Experience within manufacturing, engineering, or technical environments would be advantageous.

Aufgaben

• Process customer quotations and sales orders in line with KPIs.
• Build and maintain strong customer relationships, providing outstanding service at every stage.
• Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
• Proactively follow up quotations and support order conversion.
• Monitor and manage customer orders through to shipment.
• Communicate regularly with customers throughout the quotation and order lifecycle.
• Liaise with Commercial, Procurement, Product Management, and other internal departments.
• Investigate and resolve customer complaints where appropriate.
• Identify opportunities for cross-selling and up-selling products and services.
• Support Business Development Managers with customer and order information.
• Maintain accurate records and customer data within company systems.

Kenntnisse

Customer service

Sales support

Account coordination

Customer-facing

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Do you have previous experience managing customer accounts, quotations, and orders within a customer service or sales support role? Are you able to work on-site in Whitstable during your probation period before moving to a hybrid working arrangement?

Customer Account Coordinator FTC Location: Whitstable, KentContract: Contract 12 months Salary: Highly competitive DOEWorking Pattern: Mon-Thurs 8am – 4.30pm and Fridays 8am – 1.30pm

About the Role

Our Client is seeking a professional and customer-focused Customer Account Coordinator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and supporting customers throughout the full order lifecycle. Initially, this role will be fully office-based during probation. Following successful completion of probation, hybrid working will be available, with three days in the office and Mondays and Fridays working from home. As a key member of the team, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless service from enquiry through to delivery.

Key Responsibilities

• Process customer quotations and sales orders in line with company KPIs.
• Build and maintain strong customer relationships, providing outstanding service at every stage.
• Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
• Proactively follow up quotations and support order conversion.
• Monitor and manage customer orders through to shipment.
• Communicate regularly with customers throughout the quotation and order lifecycle.
• Liaise with Commercial, Procurement, Product Management, and other internal departments.
• Investigate and escape customer complaints where appropriate.
• Identify opportunities for cross-selling and up-selling products and services.
• Support Business Development Managers with customer and order information.
• Maintain accurate records and customer data within company systems.

About You

• Previous experience in customer service, sales support, account coordination, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Good commercial awareness and confidence working with pricing and quotations.
• Strong IT skills, including Microsoft Office applications.
• Ability to work proactively and manage multiple priorities.
• Experience within a manufacturing, engineering, or technical environment would be advantageous.

Benefits

• Quarterly bonus scheme
• Matched pension contributions
• Life assurance
• Enhanced family-friendly policies
• Employee assistance programme
• Subsidised staff restaurant
• Holiday purchase scheme
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Discounted gym membership
• Free onsite parking
• Ongoing training and development opportunities