Fuel Card Account Retention Specialist

Exertis (UK) Ltd.; Bradley; Remote; GBP 40,000 - 60,000; Full time

Job summary

Certas Energy is seeking a Fuel Card Customer Retention Executive to manage and expand an existing customer portfolio, secure new sales opportunities, and drive retention. You will work to maximise revenue, build strong relationships, and support growth targets within the Fuel Cards division.

The role requires a proactive, target-driven approach with excellent communication and CRM skills. This office-based position offers opportunities to influence the customer lifecycle and deliver measurable

Qualifications

• Proven track record in account management and customer retention.
• Experience in sales, including cross-selling and upselling products.
• Previous work in a target-driven, fast-paced environment.

Responsibilities

• Maintain and grow the existing customer portfolio to maximise retention and revenue.
• Secure fuel sales by aligning customer needs with Certas Energy offerings.
• Acquire new customers via referrals and proactive outreach.
• Maintain up-to-date knowledge of competitor activity and market developments.
• Respond to customer inquiries and provide timely resolutions.
• Manage accounts and ensure records are accurate in CRM systems.
• Develop long-standing relationships to prevent churn and grow value.
• Follow a structured contact strategy with regular calls.
• Close calls with clear pipeline actions and next steps.
• Cross-sell additional products and services to existing customers.
• Record all customer interactions accurately in IT systems.

Skills

Account management

Customer retention

Sales experience

Cross-selling

Upselling

CRM proficiency

Communication skills

Relationship building

Tools

CRM software

Job description

Certas Energy is seeking a Fuel Card Customer Retention Executive to manage and expand an existing customer portfolio, secure new sales opportunities, and drive retention. You will work to maximise revenue, build strong relationships, and support growth targets within the Fuel Cards division.

The role requires a proactive, target-driven approach with excellent communication and CRM skills. This office-based position offers opportunities to influence the customer lifecycle and deliver measurable