Customer Accounts Advisor

CIH International Housing Group; Oldham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen dynamischen Customer Accounts Advisor, um das Team in Oldham zu unterstützen. In dieser spannenden Rolle sind Sie verantwortlich für die Verwaltung von Kundenkonten und die Verhinderung von Zahlungsrückständen. Sie arbeiten in einem schnelllebigen Umfeld und haben die Möglichkeit, sowohl im Büro als auch hybrid zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice und Verhandlungen haben und in einem zielorientierten Team arbeiten möchten, ist diese Position genau das Richtige für Sie. Ihre Fähigkeiten werden geschätzt, und Sie erhalten Unterstützung bei Ihrer beruflichen Entwicklung.

Qualifications

• Erfahrung in einem kundenorientierten Umfeld ist von Vorteil.
• Fähigkeit, in schwierigen Situationen sensibel zu kommunizieren.

Responsibilities

• Unterstützung von Kunden bei der Einrichtung von Zahlungen und der Verwaltung von Konten.
• Proaktive Kontaktaufnahme mit Kunden, um Zahlungsverzug zu vermeiden.

Skills

Kundenservice Erfahrung

Verhandlungsfähigkeiten

Datenmanagement

Zielorientierung

Tools

Kontaktcenter-Systeme

Live-Chat-Dienste

Job description

Job Description

Are you looking for an employer that values your hard work, will invest in you, and support your career development? Do you want to work in a fast-paced, vibrant team where you can apply yourself to achieve results? If so, then this is the job for you!

The revenue from our rent and service fees is what we use to continue building even more homes for people who need them. That's why our Rent, Service Charge and Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose.

The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers from getting into debt and ensuring they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears, and providing guidance about managing income and avoiding missed payments in the future.

About the role

We have a new opportunity for full-time Customer Accounts Advisor to join the Customer Accounts team on a 12-month fixed-term contract. The Customer Accounts team work on a rotational shift pattern covering the core operational hours of 8:00am-8:00pm and offers hybrid working.

What we're looking for

Our Customer Accounts Advisors come from a variety of different employment backgrounds, so we know that experience in housing or collections isn't essential. To succeed in this role, you need to be dynamic, enthusiastic and target driven with a passion for negotiation.

You will be a talented communicator with the ability to handle challenging conversations whilst delivering a great service. You will be motivated by working to targets and enjoy being part of a large team.

Desirable experience:

• Proven experience of working in a customer service environment.
• Experience in debt prevention, collection, and recovery.
• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
• Experience in dealing with customers sensitively in difficult situations.
• Knowledge of welfare benefits.
• Previous experience in a target-driven environment.
• Experience in using contact centre systems and/or live chat services.

Location

Our Customer Service Centre is based in Oldham, and successful applicants will be able to work effectively in both an office and a home-based environment.

Due to the training for this role, the expected start date will be Monday 30th June 2025.

As part of our application process, you will be required to complete a short video where you will be asked to answer 4 questions. You must complete the video using a mobile device by midday on Monday 12th May 2025.

Our second stage interviews will be face-to-face in our Oldham office from Monday 19th May 2025.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.

How do I apply?

If you feel you have what we're looking for then we'd love to hear from you! The first step is hitting the 'apply' button and submitting your application online by uploading your CV.