Customer Account Advisor - 12 month FTC

TPG Ltd; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Account Advisor for a 12-month fixed-term contract. This role involves managing credit control and maintaining sales ledger accounts, ensuring effective communication with debtors, and resolving queries. The ideal candidate will possess excellent communication skills and a strong background in customer service. With a supportive environment that encourages personal development and progression, this opportunity is perfect for those looking to grow in the property management sector. Join a dedicated team committed to delivering exceptional service and making a real impact in the industry.

Benefits

24 days’ annual leave + Bank Holidays

Perkbox discounts

Employee Assistance Programme

Flexible working options

Support for personal development and training

Opportunities for growth and progression

Recognition incentives

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Experience in credit control and customer service is essential.
• Strong communication skills are a must for this role.

Responsibilities

• Manage collections and credit control for a portfolio.
• Resolve disputes and communicate with debtors to chase payments.

Skills

Credit Control

Customer Service

Communication Skills

Proficiency in Word & Excel

Organizational Skills

Job description

TPG Ltd Manchester, England, United Kingdom

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TPG Ltd Manchester, England, United Kingdom

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Join to apply for the Customer Account Advisor - 12 month FTC role at TPG Ltd

Job Details

• Position: Customer Account Advisor (12 Month FTC)
• Location: Office based at Scanlans Property Management, Manchester - Carvers Warehouse, Suite 2b, 77 Dale Street, M1 2HG
• Working Hours: 09:00 – 17:00 Monday – Friday
• Salary: Competitive

About Scanlans Property Management

We are dedicated to property management, serving residents, leaseholders, managing agents, and investors for over 25 years across the Midlands and North West. Our team of professional property managers are fully trained and qualified Members of the TPI and Assoc RICS.

Role Responsibilities

• Managing collections, credit control, and maintaining sales ledger accounts for a portfolio.
• Reporting on aged debt and major issues to management.
• Resolving disputes and queries with internal teams.
• Communicating with debtors via phone and email to chase payments.
• Preparing reminder letters, statements, and coordinating with solicitors.
• Arranging payment plans for accounts in arrears.

Candidate Requirements

• Experience in credit control and customer service.
• Interest or knowledge in property management (service charge/rent).
• Excellent communication skills, both written and spoken.
• Proficiency in Word & Excel.
• Resilient, target-driven, well-organized.
• Team player with strong work ethics.

Benefits

• 24 days’ annual leave + Bank Holidays
• Perkbox discounts
• Employee Assistance Programme
• Flexible working options
• Support for personal development and training
• Opportunities for growth and progression
• Recognition incentives
• Cycle to Work scheme
• Employee Referral Scheme

Additional Information

Applicants must be eligible to work in the UK. Please provide evidence of eligibility upon application.

Employment Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other

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