Customer Solutions Consultant - Remote

United Parcel Service of America, Inc; Derby; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Solutions Consultant to join their team. This exciting role involves engaging with businesses, presenting tailored solutions, and driving revenue growth. You will collaborate with account managers and various departments, ensuring customer satisfaction while managing your own pipeline. The ideal candidate will possess strong organizational and communication skills, a background in sales, and a willingness to travel. Join a company that values innovation and offers numerous career advancement opportunities, along with a comprehensive benefits package.

Benefits

Company car

Pension scheme

Holiday pay

Retail discounts

Private healthcare

Life assurance

Employee assistance program

Qualifications

• Bachelor’s degree or equivalent in Business or Supply Chain.
• Experience in B2B or B2C sales preferred.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Facilitate meetings with customers to address project challenges.
• Document account activity and project events on Salesforce.
• Prepare and present reports on trends and initiatives.

Skills

Organizational Skills

Communication Skills

Analytical Thinking

Creative Thinking

Sales Experience

Logistical Workflows Knowledge

Education

Bachelor’s degree in Business

Bachelor’s degree in Supply Chain

Tools

Salesforce

Microsoft Office Suite

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Customer Solutions Consultant - Remote

Your role is to demonstrate value and present solutions to new and existing businesses through close alignment with the National territory account managers. As a UPS Senior Customer Solutions Consultant, you will have monthly and annual revenue targets to achieve as well as supporting the sales team of your aligned territory. To be successful, you must have exceptional organizational and communication skills as you will present to different industry verticals. The territory primarily covers the Midlands and surrounding areas, so willingness to travel is essential.

What You Do

1. Be accountable for your territory and opportunity pipeline through proactive engagement with the account management team.
2. Create and maintain customer presentations with clear value propositions.
3. Develop and maintain sales opportunities captured in the CRM (Salesforce) by working closely with the account managers and the Solutions implementation team.
4. Analyze supply chains and business processes to identify customer challenges and position standard or customized solutions.
5. Collaborate with colleagues from other departments and countries to expand your internal network.
6. Participate in training courses to acquire essential job knowledge throughout your employment.
7. Manage your own customers alongside the sales department and develop strategies for their growth.
8. Handle project management for various customer projects, acting as an interface between customer, sales, and departments.
9. Ensure sales targets and customer expectations are met and exceeded.

What Makes You Strong

• Bachelor’s degree or equivalent in Business, Supply Chain, or related field.
• Experience in B2B or B2C sales (preferred).
• Enjoyment of communication and teamwork.
• Analytical and creative thinking skills.
• Knowledge of logistical workflows (ideally).
• Proficiency in Microsoft Office Suite.
• Minimum one year residency and right to work in the UK.
• Full, clean driving license for at least two years.
• Willingness to travel.

What We Offer

• Attractive starting salary.
• Company car.
• Career advancement opportunities through promotion from within.
• Benefits including pension scheme, holiday pay, retail discounts, private healthcare, life assurance, and employee assistance program.

Responsibilities

• Facilitate meetings with customers and solution experts to address project challenges and demonstrate solutions.
• Maintain customer relationships to ensure solutions meet needs and expectations.
• Document and report account activity and project events on Salesforce.
• Conduct training on UPS solutions to keep the sales force current.
• Prepare and present reports on trends and initiatives.
• Register customers for products and deliver product training.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.