Customer Account Specialist - Flexible Hours & Benefits

CMD Recruitment; Roundway; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Generous pension contribution

Life assurance

Private medical insurance

Job summary

CMD Recruitment is recruiting for a Customer Account Associate in Bath to join an established manufacturing business. The role focuses on handling customer enquiries, preparing quotations and processing orders, while updating customers on progress and coordinating with internal teams.

The role sits within the Sales team and requires strong customer service, organisational skills and the ability to work with multiple departments.

Qualifications

• Experience in customer service, sales administration or order processing environments.
• Ability to manage multiple priorities and meet deadlines.
• Comfort handling data and customer information with accuracy.

Responsibilities

• Handle customer enquiries and liaise with internal departments.
• Prepare quotations and process customer orders.
• Monitor order progress through production and provide regular customer updates.
• Collaborate with planning, quality and design teams to keep orders moving.

Skills

Customer service

Organisational skills

Multitasking

Problem solving

Attention to detail

Data handling

MS Office (Excel/Outlook)

Cross-department collaboration

Continuous improvement

Tools

ERP systems

D365

SharePoint

Customer portals

Job description

CMD Recruitment is recruiting for a Customer Account Associate in Bath to join an established manufacturing business. The role focuses on handling customer enquiries, preparing quotations and processing orders, while updating customers on progress and coordinating with internal teams.

The role sits within the Sales team and requires strong customer service, organisational skills and the ability to work with multiple departments.