Customer Account Coordinator

E3 Recruitment; Baildon; On-site; GBP 31,000 - 32,000; Full time

Job summary

A well-established manufacturer based in Shipley is seeking a Customer Account Coordinator to join its Sales team on a temporary, ongoing basis. This long-term role offers stability while gaining experience within a busy sales environment.

The role involves handling customer enquiries by phone and email, preparing quotations for Spares customers, and processing orders. It also requires accurate records management and timely follow-up to keep customers satisfied.

Qualifications

• Experience in administration, customer service or sales, with telephone and email communication.
• Excellent written and spoken English.
• Strong IT skills including Microsoft Office and the ability to learn new systems quickly.

Responsibilities

• Deal with customer enquiries by telephone and email, providing a professional and helpful service.
• Prepare quotations and process customer orders, mainly for Spares customers.
• Manage customer correspondence and follow up enquiries to ensure timely responses.
• Complete general administration and maintain accurate records and deadlines.

Skills

Administration

Customer service

Sales

Telephone communication

Written English

Verbal English

Organisation

Tools

Microsoft Office

Job description

A well-established and nationally renowned manufacturer based in Shipley is looking for a Customer Account Coordinator to join its Sales team on a temporary, ongoing basis. This is a long-term opportunity, with the contract expected to continue well into 2027, making the Customer Account Coordinator position ideal for someone looking for stability while gaining further experience within a busy sales environment.

Key Responsibilities

• Deal with customer enquiries by telephone and email, providing a professional and helpful service
• Prepare quotations, primarily for Spares customers, and process customer orders
• Manage customer correspondence and follow up enquiries to ensure customers receive a timely response
• Complete general administration duties, maintaining accurate records and ensuring deadlines are met

What's on offer to the Customer Account Coordinator

• £15.74 per hour
• 37.5 hours per week
• Admin-Flexi working pattern Monday to Thursday core hours of 9:30am-12:00pm and 2:00pm-3:00pm
• Friday core hours of 9:30am-1:00pm, with an early finish once the 37.5 hours have been completed

What We're Looking For

• Previous experience in administration, customer service or sales, ideally involving telephone and email communication
• Excellent communication skills with good written and verbal English
• Good computer skills, including Microsoft Office, with the ability to learn new systems quickly
• Strong organisation, accuracy and attention to detail

The Customer Account Coordinator role is based in Shipley and is easily accessible from Bradford, Leeds, Bingley, Keighley and the surrounding areas.