Account Manager

Recruit Mint Ltd; Bar Hill; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Private healthcare

Dental cover

Life assurance

Employee assistance programme

Bonus scheme

25 days annual leave + bank holidays

Early finish on Fridays

Salary progression scheme

Employee discount platform

Enhanced company events

Job summary

Recruit Mint Ltd in Bar Hill is seeking an Account Manager to manage customer relationships and oversee the full order process from enquiry to delivery. You will build strong customer relations, coordinate with Production and Purchasing, and ensure on-time delivery in a fast-paced environment.

The role emphasizes proactive problem solving, strong Excel and ERP/CRM capability, and the ability to work independently or in a team.

Qualifications

• Experience in a customer service or sales support role.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with the ability to build relationships.
• Proactive, self-motivated and solution-focused.
• Strong IT skills, particularly Microsoft Excel; ERP/CRM systems desirable.

Responsibilities

• Build and maintain strong relationships with customers via email and internal systems
• Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
• Respond to customer enquiries and provide timely updates on order status
• Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
• Monitor and update order schedules, escalating any issues where necessary
• Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
• Prepare and update customer quotations and support RFQs
• Raise credit and debit notes where required
• Review and manage the customer order book, ensuring all changes are communicated effectively
• Support stock takes, audits, and sales forecasting activities
• Attend production meetings and contribute to operational planning
• Identify potential issues and propose solutions to improve customer satisfaction and efficiency

Skills

Customer service

Sales support

Organisational skills

Communication

Tools

Microsoft Excel

SAP

CRM systems

Job description

Job Title: Account Manager

Location: Bar Hill

Salary: £27-28K per annum

Hours: Mon-Thurs Friday

An exciting opportunity for a motivated and enthusiastic individual to join a fast-paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.

Key Responsibilities:

• Build and maintain strong relationships with customers via email and internal systems
• Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
• Respond to customer enquiries and provide timely updates on order status
• Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
• Monitor and update order schedules, escalating any issues where necessary
• Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
• Prepare and update customer quotations and support RFQs
• Raise credit and debit notes where required
• Review and manage the customer order book, ensuring all changes are communicated effectively
• Support stock takes, audits, and sales forecasting activities
• Attend production meetings and contribute to operational planning
• Identify potential issues and propose solutions to improve customer satisfaction and efficiency

Skills & Experience:

• Previous experience in a customer service or sales support role
• Strong organisational skills with excellent attention to detail
• Confident communicator with the ability to build relationships
• Proactive, self-motivated, and solution-focused
• Strong IT skills, particularly Microsoft Excel
• Ability to work independently and as part of a team in a fast-paced environment
• Experience with ERP/CRM systems (e.g. SAP) desirable
• Understanding of technical drawings and manufacturing processes desirable

Benefits:

• 25 days annual leave plus bank holidays (increasing with service)
• Early finish on Fridays
• Private healthcare and dental cover
• Life assurance and income protection
• Employee assistance programme
• Bonus and salary progression schemes
• Employee discount platform
• Enhanced family leave
• Company events