Customer Success Account Manager – Relationship Builder

Team Recruitment (Poole) Limited; Poole; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Monthly profit share scheme

Free onsite parking

Free lunch every Friday

Company sick pay

Employee discounts and wellbeing

Company social events

Training and development opportunities

Job summary

TeamJobs in Poole is recruiting an Account Manager to nurture existing customer relationships, respond to enquiries by email, telephone and Teams, and manage quotations, orders and delivery queries in a fast-paced setting. You will coordinate with internal departments, keep CRM records up to date, and prioritise multiple tasks with a proactive, solutions-focused approach.

The role is office-based, Monday to Friday, 8am–5pm, offering £30,000–£31,000 plus a bonus and benefits such as profit share

Qualifications

• Experience in Account Management, Customer Service, Sales Support or Administration.
• Excellent organisational and multitasking skills.
• Strong communication and relationship-building abilities.
• Confident IT skills and experience using multiple systems.
• A proactive, solutions-focused approach.
• Resilience, initiative and excellent attention to detail.

Responsibilities

• Managing and maintaining relationships with existing customers.
• Responding to enquiries via email, telephone and Teams.
• Handling quotations, orders and delivery enquiries.
• Proactively resolving customer issues and finding solutions.
• Liaising with internal departments to ensure excellent service.
• Updating CRM systems and maintaining accurate records.
• Managing multiple tasks and prioritising workloads.

Job description

TeamJobs in Poole is recruiting an Account Manager to nurture existing customer relationships, respond to enquiries by email, telephone and Teams, and manage quotations, orders and delivery queries in a fast-paced setting. You will coordinate with internal departments, keep CRM records up to date, and prioritise multiple tasks with a proactive, solutions-focused approach.

The role is office-based, Monday to Friday, 8am–5pm, offering £30,000–£31,000 plus a bonus and benefits such as profit share