Customer Account Manager

MTrec Limited; Washington; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Permanent role

Competitive starting salary

Bonus structure

Immediate start

Company pension scheme

Private medical insurance

Summer & Winter shutdown

Frequent travel abroad

Early finish on a Friday

Accessible offices

Supportive working environment

Job summary

MTrec Commercial are proudly representing our prestigious client to appoint a highly motivated Customer Account Manager to join their expanding team. You will maintain and develop relationships with current clients, respond quickly to requests and work to expand the customer base.

You will travel to Eastern Europe, hold a full UK driving licence, and bring excellent communication and negotiation skills to the role.

Qualifications

• Must have proven B2B sales experience in a manufacturing/engineering environment.
• Excellent communication and negotiation skills are essential.
• Comfortable traveling internationally and liaising with clients.

Responsibilities

• Maintain and develop relationships with current clients.
• Respond quickly and efficiently to customer requests.
• Identify new opportunities to expand customer base and achieve sales targets.
• Provide quotations to win new business and report issues to Sales Manager.
• Coordinate with other departments to ensure exceptional customer service.

Skills

B2B sales

Customer relationships

Negotiation

Excellent communicator

Travel flexibility

Job description

Rewards & Benefits on offer;

• Permanent opportunity

• Competitive starting salary

• Bonus structure

• Immediate start date

• Company pension scheme

• Private medical insurance

• Summer & Winter shut down

• Frequent travel abroad!

• Early finish on a Friday

• Easily accessible offices

• Supportive and friendly working environment

Working Hours;

Monday – Thursday 8:30am – 17:00 Friday 8:30am – 15:00

The Company you will be working with;

MTrec Commercial are proudly representing our prestigious client on their search to appoint a highly motivated Customer Account Manager to join their expanding team. If you have the required skills and experience, then

The Role you will be doing;

• Maintain and develop relationships with current clients.

• Customer visits – respond quickly and efficiently to customer requests.

• Develop new customers in line with the Sales Annual Business Plan – identify new opportunities to expand customer base.

• Achieve profit and sales targets in conjunction with Sales Annual Business Plan.

• Establish and work towards the mid and long term sales and marketing goals of the company in conjunction with Sales Annual Business Plan.

• Provide quotations to win new business and report to the Sales Manager any issues or anomalies relating to your relevant Customer Accounts.

• In conjunction with the Assistant Sales Manager/Sales Manager/Branch Manager to respond to RFQ’s to increase sales and improve profitability.

• Support your Assistant Sales Manager/Sales Manager to accomplish the department’s goals.

• Liaise with the Operations team to forecast and monitor customer production requirements. Take full responsibility for the ordering and forecasting of your assigned customers.

• Maintain/update records in relation to Sales activities i.e. Quotations, Production Drawings, Product Masters, Model control sheets etc.

• Work together with other departments to co-ordinate customer support activities, and ensure customer service is maintained at an exceptional level.

• Follow policies and procedures in conjunction with ISO documentation and other work instructions.

• To participate in the bi-annual stock take activities.

• Identify areas for improvement in terms of training and development needs.

• Work with Assistant Sales Manager/Sales Manager to update and record monthly Sales figures.

• Drive and promote the Company 5S improvement charter on a daily basis.

• Any other activities as directed by management

About You;

• Proven experience in a B2B sales role within a manufacturing/engineering environment

• Willing to travel to Eastern Europe multiple times in the month

• Must have a full UK driving license and comfortable driving in Europe

• Excellent communicator

• Strong negotiation skills

• Confident and comfortable attending client meetings abroad

• Positive attitude and have a passion for sales