Customer Account Manager – Engineering sector

MTrec Ltd; North East; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive starting salary

Permanent role from day one

Immediate start date

Friendly and supportive environment

Development opportunities

Job summary

MTrec Commercial, on behalf of an engineering client, seeks an experienced Customer Account Manager. You will drive growth, manage existing and new customers, and liaise between clients and internal teams to ensure opportunities are maximized and orders fulfilled.

The role emphasizes strong commercial acumen, stakeholder communication, and ability to travel as needed. This is a full-time, on-site position with immediate impact and development potential.

Qualifications

• Experience in sales, marketing, or business development within engineering/technical environments.
• Strong negotiation and decision-making skills.
• Clear, effective communication and interpersonal abilities.
• Marketing skills to drive customer base growth.
• Proven ability to negotiate and manage contracts.
• Proficiency in IT software and MS Office suite.
• Valid driver’s license.
• Willingness to travel as needed.

Responsibilities

• Develop, implement, and manage efficient commercial procedures across the business.
• Lead product enquiries and manage all commercial aspects from receipt to response.
• Provide commercial insights, drive profitable growth and support long‑term goals.
• Act as the main customer interface on all commercial matters.
• Regularly assess account performance, identify growth opportunities, and resolve issues.
• Collaborate with Operations, Engineering, Quality, and Procurement.
• Identify new business opportunities by monitoring market trends.
• Manage pricing structures to ensure profitability.
• Monitor sales margins and develop customer framework agreements.
• Build and maintain strong relationships with a global customer base.

Skills

Sales/Business Development

Negotiation

Communication

Marketing

Contract negotiation

IT & MS Office

Driving license

Independent working

Tools

Microsoft Office

Job description

The Rewards and Benefits on offer;

• Highly competitive starting salary

• Monday – Friday working hours promoting a healthy work/life balance

• Permanent opportunity from day one!

• Immediate start date

• Friendly and supportive working environment

• Continuous improvement and development opportunities

Working Hours;

• Mon-Thurs 8am-5pm, Fri 8am-12:30pm

The Company you will be working with;

MTrec Commercial are proudly representing our prestigious engineering client on their search to appoint an experienced Customer Account Manager to join their team on a full time and permanent basis. If you feel you have the required skills and experience.

The Role you will be doing;

Reporting to the Commercial Manager, the Account Manager plays a critical role in driving business growth and ensuring customer satisfaction. The role involves managing both existing and potential new customers, overseeing the communication between the business and its clients regarding current orders, new work opportunities, pricing, and quotations. The Account Manager is responsible for ensuring that the business achieves optimal returns on all products produced. Additionally, the role involves monitoring customer expectations, internal performance, and resolving customer issues proactively and efficiently. Regular updates to the Commercial Manager regarding customer forecasts and activity shifts are also required

Responsibilities;

• Develop, implement, and manage efficient commercial procedures across the business.

• Act as the lead for product enquiries, handling all commercial aspects related to receipt, preparation, and response.

• Provide commercial insights, drive profitable growth, and support the company’s long‑term goals.

• Serve as the key customer interface on all commercial matters.

• Regularly assess account performance, identify growth opportunities, and resolve issues promptly.

• Collaborate closely with cross‑functional teams, including Operations, Engineering, Quality, and Procurement.

• Identify new business opportunities by staying attuned to customer needs and market trends.

• Manage pricing structures, terms, and conditions to ensure profitability.

• Assist in monitoring financial metrics related to sales and margins; develop and manage customer framework agreements.

• Establish and maintain strong relationships with commercial contacts within a global customer base.

About You;

• Previous experience in sales, marketing, or business development, ideally within an engineering or technical environment.

• Strong negotiation skills and proven experience in making sound commercial decisions.

• Excellent communication and negotiation abilities.

• Results-driven and customer‑focused.

• Strong organisational skills, with the ability to balance workload and meet deadlines.

• Excellent customer service skills, with strong written and verbal communication.

• Marketing skills to support customer base growth.

• Proficient in contract negotiation and management.

• Strong attention to detail.

• Self‑motivated and results‑oriented, with the ability to work independently.

• Willingness to travel as needed.

• Proficient in IT software and Microsoft Office Suite.

• Valid driver’s license.

• Ideally, previous experience in commercial management, sales, or marketing, particularly in the engineering field.