Customer Account Manager

MTrec Ltd Commercial; Washington; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company pension scheme

Private medical insurance

Frequent travel abroad

Early finish on a Friday

Immediate start date

Easily accessible offices

Job summary

MTrec Commercial is seeking a proactive Customer Account Manager to maintain and grow key client relationships across manufacturing and engineering sectors. You will visit customers, respond quickly to requests, and identify growth opportunities in line with the annual Sales Plan.

The role requires strong communication and negotiation skills, willingness to travel to Eastern Europe, and the ability to drive in Europe. Join a team that values proactive account management and delivers results.

Qualifications

• Proven experience in a B2B sales role within a manufacturing/engineering environment.
• Willingness to travel to Eastern Europe multiple times per month.
• Must have a full UK driving license and comfortable driving in Europe.
• Excellent communicator with strong negotiation skills.

Responsibilities

• Maintain and develop relationships with current clients.
• Client visits and responding quickly to customer requests.
• Develop new customers in line with the Sales Annual Business Plan.
• Achieve profit and sales targets in conjunction with the Sales Plan.
• Establish and work towards mid- and long-term sales and marketing goals.
• Provide quotations to win new business and report issues to the Sales Manager.
• Coordinate RFQs to increase sales and improve profitability.
• Support senior sales staff to achieve department goals.
• Forecast and monitor customer production requirements with Operations.
• Maintain records related to quotations and product masters.
• Coordinate with other departments to ensure exceptional customer service.
• Follow ISO procedures and participate in stock takes.
• Identify training and development needs for the team.
• Record monthly sales figures with the team.
• Drive and promote the company 5S improvement charter.

Skills

B2B sales

Travel readiness

Driving license

Excellent communicator

Negotiation skills

Job description

Rewards & Benefits on offer;

• Permanent opportunity
• Competitive starting salary
• Bonus structure
• Immediate start date
• Company pension scheme
• Private medical insurance
• Summer & Winter shut down
• Frequent travel abroad!
• Early finish on a Friday
• Easily accessible offices
• Supportive and friendly working environment

Working Hours;

Monday - Thursday 8:30am - 17:00 Friday 8:30am - 15:00

The Company you will be working with;

MTrec Commercial are proudly representing our prestigious client on their search to appoint a highly motivated Customer Account Manager to join their expanding team.

The Role you will be doing;

• Maintain and develop relationships with current clients.
• Customer visits - respond quickly and efficiently to customer requests.
• Develop new customers in line with the Sales Annual Business Plan - identify new opportunities to expand customer base.
• Achieve profit and sales targets in conjunction with Sales Annual Business Plan.
• Establish and work towards the mid and long term sales and marketing goals of the company in conjunction with Sales Annual Business Plan.
• Provide quotations to win new business and report to the Sales Manager any issues or anomalies relating to your relevant Customer Accounts.
• In conjunction with the Assistant Sales Manager/Sales Manager/Branch Manager to respond to RFQ's to increase sales and improve profitability.
• Support your Assistant Sales Manager/Sales Manager to accomplish the department's goals.
• Liaise with the Operations team to forecast and monitor customer production requirements. Take full responsibility for the ordering and forecasting of your assigned customers.
• Maintain/update records in relation to Sales activities i.e. Quotations, Production Drawings, Product Masters, Model control sheets etc.
• Work together with other departments to co-ordinate customer support activities, and ensure customer service is maintained at an exceptional level.
• Follow policies and procedures in conjunction with ISO documentation and other work instructions.
• To participate in the bi-annual stock take activities.
• Identify areas for improvement in terms of training and development needs.
• Work with Assistant Sales Manager/Sales Manager to update and record monthly Sales figures.
• Drive and promote the Company 5S improvement charter on a daily basis.
• Any other activities as directed by management

About You;

• Proven experience in a B2B sales role within a manufacturing/engineering environment
• Willing to travel to Eastern Europe multiple times in the month
• Must have a full UK driving license and comfortable driving in Europe
• Excellent communicator
• Strong negotiation skills
• Confident and comfortable attending client meetings abroad
• Positive attitude and have a passion for sales