Customer Account Manager - Engineering Sector

MTrec Ltd Commercial; Bishop Auckland; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Healthy work/life balance

Permanent position from day one

Immediate start date

Development opportunities

Friendly and supportive environment

Job summary

MTrec Commercial are seeking an experienced Customer Account Manager to drive growth and ensure customer satisfaction for an engineering client. You will manage both existing and new customers, coordinating orders, pricing, quotes, and commercial communications to maximise profitability.

Reporting to the Commercial Manager, you will build strong relationships across Operations, Engineering, Quality and Procurement, travel as needed, and actively contribute to continuous improvement and business

Qualifications

• Proven experience in sales, marketing, or business development, ideally within engineering or technical environments.
• Strong negotiation skills and proven experience in commercial decision making.
• Excellent communication and negotiation abilities.
• Results-driven and customer-focused.
• Strong organisational skills and ability to balance workload and deadlines.
• Excellent customer service skills with strong written and verbal communication.
• Marketing skills to support customer base growth.
• Proficient in contract negotiation and management.
• Strong attention to detail.
• Willingness to travel as needed.
• Proficient in IT software and Microsoft Office Suite.

Responsibilities

• Develop, implement, and manage efficient commercial procedures across the business.
• Act as the lead for product enquiries, handling all commercial aspects related to receipt, preparation, and response.
• Provide commercial insights, drive profitable growth, and support the company's long-term goals.
• Serve as the key customer interface on all commercial matters.
• Regularly assess account performance, identify growth opportunities, and resolve issues promptly.
• Collaborate closely with cross-functional teams, including Operations, Engineering, Quality, and Procurement.
• Identify new business opportunities by staying attuned to customer needs and market trends.
• Manage pricing structures, terms, and conditions to ensure profitability.
• Assist in monitoring financial metrics related to sales and margins; develop and manage customer framework agreements.
• Establish and maintain strong relationships with commercial contacts within a global customer base.

Skills

Negotiation

Communication

Customer service

Organisational skills

Marketing tactics

Contract negotiation

Attention to detail

Tools

MS Office Suite

Job description

The Rewards and Benefits on offer

• Highly competitive starting salary
• Monday - Friday working hours promoting a healthy work/life balance
• Permanent opportunity from day one!
• Immediate start date
• Friendly and supportive working environment
• Continuous improvement and development opportunities

Working Hours

• Mon-Thurs 8am-5pm, Fri 8am-12:30pm

The Company you will be working with

MTrec Commercial are proudly representing our prestigious engineering client on their search to appoint an experienced Customer Account Manager to join their team on a full time and permanent basis.

The Role you will be doing

Reporting to the Commercial Manager, the Account Manager plays a critical role in driving business growth and ensuring customer satisfaction. The role involves managing both existing and potential new customers, overseeing the communication between the business and its clients regarding current orders, new work opportunities, pricing, and quotations. The Account Manager is responsible for ensuring that the business achieves optimal returns on all products produced. Additionally, the role involves monitoring customer expectations, internal performance, and resolving customer issues proactively and efficiently. Regular updates to the Commercial Manager regarding customer forecasts and activity shifts are also required

Responsibilities

• Develop, implement, and manage efficient commercial procedures across the business.
• Act as the lead for product enquiries, handling all commercial aspects related to receipt, preparation, and response.
• Provide commercial insights, drive profitable growth, and support the company's long-term goals.
• Serve as the key customer interface on all commercial matters.
• Regularly assess account performance, identify growth opportunities, and resolve issues promptly.
• Collaborate closely with cross-functional teams, including Operations, Engineering, Quality, and Procurement.
• Identify new business opportunities by staying attuned to customer needs and market trends.
• Manage pricing structures, terms, and conditions to ensure profitability.
• Assist in monitoring financial metrics related to sales and margins; develop and manage customer framework agreements.
• Establish and maintain strong relationships with commercial contacts within a global customer base.

About You

• Previous experience in sales, marketing, or business development, ideally within an engineering or technical environment.
• Strong negotiation skills and proven experience in making sound commercial decisions.
• Excellent communication and negotiation abilities.
• Results-driven and customer-focused.
• Strong organisational skills, with the ability to balance workload and meet deadlines.
• Excellent customer service skills, with strong written and verbal communication.
• Marketing skills to support customer base growth.
• Proficient in contract negotiation and management.
• Strong attention to detail.
• Self-motivated and results-oriented, with the ability to work independently.
• Willingness to travel as needed.
• Proficient in IT software and Microsoft Office Suite.
• Valid driver's license.
• Ideally, previous experience in commercial management, sales, or marketing, particularly in the engineering field.