Customer Account Administrator

Rhenus Logistics; Lutterworth; On-site; GBP 21,000 - 29,000; Full time

Job summary

Rhenus Logistics is seeking an organised admin/operations assistant to support daily logistics activities in the UK. The role involves liaising with customers, producing daily KPI reports, arranging shipping, and managing stock movements using a WMS system.

You will provide guidance to colleagues, handle invoices/POs, and ensure tasks meet deadlines within set plans. Strong English, MS Office, and team-orientated working are essential.

Qualifications

• Excellent command of the English language, both written and spoken.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Ability to prioritise tasks within a daily work allocation, defined timetable or routine.
• Accurate and reliable.
• Administration and organisation skills.
• Able to work as part of a team as well as on their own.
• The role would suit a person with at least one year's experience in a similar role and environment.
• Knowledge of the industry.
• Knowledge of organisation, planning, records management and general admin.

Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on queries.
• Produce daily reports such as KPIs, WIPs, Activity Logs, Shortages, Failed deliveries, incorrect quantities.
• Arrange shipping of products, booking slots, establishing courier, providing driver details and tracking parcels.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost pre-retail requirements.
• Gather data to produce invoices and deal with PO issues.
• Carry out tasks according to customer requirements or plans, within timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues.
• Ensure tasks are completed in a timely manner to enable next steps.
• Apply vigilance and care in approach to work, know when to involve others.
• Undertake other duties as directed by the Line Manager.

Job description

What You Can Expect** : **

Shift Pattern is Monday to Friday, 08:30 - 16:30 & 09:00 - 17:00 (30 minute unpaid break)

Key Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.
• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost any pre-retail requirements.
• Gather data to produce invoices and deal with PO issues when required.
• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues.
• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
• Able to apply vigilance and care in approach to work, judging when and who else to involve
• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

What You Bring:

Skills & knowledge

• Excellent command of the English language, both written and spoken and good communication skills
• Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)
• Ability to prioritise tasks within a daily work allocation, defined timetable or routine
• Accurate and reliable
• Administration and organisation skills
• Able to work as part of a team as well as on their own
• The role would suit a person that has had at least one years' experience in a similar role and environment.
• Knowledge of the industry
• Knowledge of principles and practices of organisation, planning, records management and general admin.