Customer Account Manager

Confidential; Lower Blandford St Mary; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Commission

Training

Long-Term Stability

Excellent Company Benefits

Job summary

Confidential is seeking a Customer Account Manager to join its office-based team. The role focuses on managing existing customer accounts, handling enquiries and quotes, resolving issues, and working with internal teams to maintain an excellent level of service.

A commercial mindset will help identify opportunities within current accounts. Salary is 29,000–32,000 with commission, training, and strong benefits.

Qualifications

• Experience in account management or customer service roles.
• Highly organised with the ability to manage multiple priorities.
• Confident communication with customers and colleagues.

Responsibilities

• Manage existing customer accounts and build strong, long-term relationships.
• Handle enquiries, quotes, and customer issues ensuring timely resolution.
• Collaborate with internal teams to deliver excellent service and identify opportunities within accounts.

Skills

Account Management

Customer Service

Relationship Building

Communication

Job description

Customer Account Manager

29,000 - 32,000 + Commission + Training + Long-Term Stability + Excellent Company Benefits

Ideally Located: Bournemouth, Christchurch, Poole, Wimborne, Ferndown, Ringwood, Wareham, Swanage, Dorchester

Are you an Account Manager or customer-focused professional looking for a stable, office-based role where you can build strong customer relationships, manage existing accounts and become a key part of a successful team?

This is a permanent position with a well-established business that offers full training, long-term stability and the opportunity to develop your career within a supportive and collaborative environment.

The company has continued to grow and is now looking for a Customer Account Manager to support their existing customer base and help maintain the high level of service they are known for.

You will be responsible for managing customer accounts, handling enquiries and quotes, resolving issues and working closely with internal teams to ensure customers receive an excellent level of service. You will also have a commercial focus, identifying opportunities within existing accounts and making sure nothing is missed.

This role would suit an Account Manager, Customer Service Executive or similar professional who is highly organised, good with customers and comfortable managing multiple priorities within a busy office environment.

The Role:

• Manage existing customer accounts and build strong, long-term relationships
• Handle enquiries, quotes, queries and customer issues, ensuring they are dealt with efficiently
• Work closely with customers and internal teams to provide an excellent level of service and identify opportunities

The Candidate:

• Account Management, Customer Service or similar experience
• Highly organised with the ability to manage multiple accounts, priorities and a busy inbox
• Commercially aware, solution-focused and confident communicating with customers and colleagues

Reference Number: BBBH (phone number removed)

We are an equal opportunities company and welcome applications from all suitable candidates.