Customer Account Manager

Zero Surplus; King's Lynn; On-site; GBP 30,000 - 42,000; Full time

Job summary

Zero Surplus is seeking a personable Customer Account Manager to join a growing waste management services provider in the UK. You will own an established portfolio of customer accounts, acting as a trusted advisor while ensuring clients receive an exceptional level of service and support.

You will collaborate with Sales, Finance, Operations and Supply Chain to deliver seamless service, identify growth opportunities, and maintain high customer satisfaction.

Qualifications

• Strong relationship-building and communication skills with a focus on customer accounts.
• Experience in managing an established portfolio and delivering high levels of service.
• Office-based role commutable from Norfolk area (Watlington, Kings Lynn, Dersingham, Swaffham, Wisbech, Downham Market, Fakenham).

Responsibilities

• Manage and develop a portfolio of existing customer accounts.
• Build strong, long-term customer relationships through regular communication.
• Act as the main point of contact for customer enquiries and service requests.
• Identify opportunities to increase service utilisation and grow account revenue.
• Ensure customer queries and issues are resolved quickly and professionally.
• Liaise with internal teams to coordinate service delivery and maintain high customer satisfaction.
• Process account changes and customer requests accurately.
• Monitor account performance and contribute towards customer retention and commercial objectives.

Skills

Relationship-building

Communication

Account management

Customer service

Job description

A personable and customer-focused Customer Account Manager with excellent relationship-building and communication skills is required to join a well-established, growing business operating within the waste management services sector.

This is an exciting opportunity to join a successful organisation with a strong reputation for delivering essential services to businesses across the UK. You'll take ownership of an established portfolio of customer accounts, acting as a trusted advisor while ensuring clients receive an exceptional level of service and support.

About the Company

Our client is an established national service provider that works with businesses of all sizes, delivering tailored operational solutions across multiple industries. With customer service at the heart of everything they do, they have built a reputation for reliability, flexibility and long-term client partnerships. As the business continues to grow, they are looking to strengthen their account management team with an ambitious and customer-focused individual.

The Role

As a Customer Account Manager, you will be responsible for managing and developing a portfolio of existing customer accounts, acting as the primary point of contact for all account-related requirements. Your focus will be on building strong, long-lasting relationships, understanding each customer's needs and ensuring they receive the most suitable solutions and highest levels of service.

Alongside day-to-day account management, you'll proactively identify opportunities to introduce additional services, increase account value and improve customer retention. You'll work collaboratively with internal departments including Sales, Finance, Operations and Supply Chain to ensure customer requests are handled efficiently, services are delivered seamlessly and any issues are resolved promptly.

Full training will be provided, with role expectations, KPIs and ongoing development discussed during your onboarding programme.

Key Responsibilities

• Manage and develop a portfolio of existing customer accounts.


• Build strong, long-term customer relationships through regular communication.


• Act as the main point of contact for customer enquiries and service requests.


• Identify opportunities to increase service utilisation and grow account revenue.


• Ensure customer queries and issues are resolved quickly and professionally.


• Liaise with internal teams to coordinate service delivery and maintain high customer satisfaction.


• Process account changes and customer requests accurately.


• Monitor account performance and contribute towards customer retention and commercial objectives.

This is a fantastic opportunity to join a growing business that genuinely values its employees, offers ongoing training and development, and provides genuine opportunities for long-term career progression within a supportive and collaborative team. This is an office based position and due to the location of the Norfolk based office, this role would be commutable from Watlington, Kings Lynn, Dersingham, Swaffham, Wisbech, Downham Market and Fakenham.

If this sounds like something of potential interest, please apply with your most up-to-date CV