Account Manager

Interaction Recruitment; Peterborough; On-site; GBP 28,000 - 35,000; Full time

Job summary

Interaction Recruitment are recruiting on behalf of our client for an experienced Account Manager to join a fast-growing organisation delivering premium client programmes.

The role focuses on owning the client journey from onboarding through renewal, building strong relationships and driving growth across existing accounts. You will collaborate with Sales and Programme Delivery to optimise client success.

Qualifications

• Experience in Account Management, Customer Success, or Relationship Management.
• Proven track record in retaining customers and growing accounts.
• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage multiple priorities.
• Experience with CRM systems is advantageous.

Responsibilities

• Manage and develop a portfolio of client accounts, building strong relationships.
• Own the customer journey from onboarding through to renewal, ensuring high service levels.
• Act as the main point of contact for clients, providing proactive support and guidance.
• Conduct regular account reviews and check-ins to understand client needs.
• Drive client retention through effective relationship management and proactive communication.
• Lead renewal conversations to maximise retention and reduce churn.
• Identify opportunities for additional services and programme upgrades with internal teams.
• Monitor client satisfaction and programme engagement, resolve issues quickly.
• Maintain accurate account records and renewal information in CRM.
• Produce reports and KPI analysis to support account growth.

Skills

Account Management

Customer Success

Relationship Management

Communication

Interpersonal Skills

CRM Systems

Organization

Independent Working

Tools

CRM Software

Job description

Account Manager

Location: Peterborough, Office Based
Salary: £28k-£35k
Job Type: Full Time, Permanent

Account Manager – Customer Success, Retention & Growth

Interaction Recruitment are proud to be recruiting on behalf of our client for an experienced Account Manager to join a fast-growing and ambitious organisation delivering premium client programmes.

This is an exciting opportunity for an experienced Account Manager, Client Relationship Manager or Customer Success professional who thrives on building strong relationships, improving customer experience and identifying opportunities to grow existing accounts.

You will take ownership of a portfolio of valued clients, managing the relationship journey from onboarding through to renewal. Working closely with internal teams, you will ensure clients receive outstanding support, maximise the value of their programmes and continue their long-term partnership with the business.

Key Responsibilities

• Manage and develop a portfolio of client accounts, building strong and lasting relationships.
• Own the customer journey from onboarding through to renewal, ensuring a consistently high level of service.
• Act as the main point of contact for clients, providing proactive support and guidance.
• Conduct regular account reviews and check-ins to understand client needs and identify opportunities for improvement.
• Drive client retention through effective relationship management and proactive communication.
• Lead structured renewal conversations to maximise retention and reduce account churn.
• Identify opportunities for additional services and programme upgrades, working closely with internal Sales teams.
• Monitor client satisfaction and programme engagement, resolving issues quickly and effectively.
• Maintain accurate account records, renewal information and client activity within CRM systems.
• Produce reports and KPI analysis to support account growth and continuous improvement.
• Work collaboratively with internal teams including Sales, Account Management and Programme Delivery teams.
• Attend key client events and internal meetings where required.

About You

The successful candidate will have:

• Previous experience in Account Management, Customer Success, Client Services or Relationship Management.
• A proven track record of managing and developing strong client relationships.
• Experience retaining customers and identifying commercial growth opportunities.
• Excellent communication and interpersonal skills with the ability to build rapport at all levels.
• A proactive and solutions-focused approach to customer challenges.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence working independently while collaborating effectively with wider teams.
• Commercial awareness and the ability to identify opportunities within existing accounts.
• Strong IT skills, with experience using CRM systems advantageous.

About the Company

Our client is an ambitious and forward-thinking organisation with a clear mission to make a positive impact by helping people improve their financial knowledge and success.

They operate within a progressive, innovative and energetic environment where employees are encouraged to take ownership, challenge ideas and continuously develop.

Their culture is built around:

• Accountability and ownership
• Ambition and continual improvement
• Teamwork and collaboration
• Innovation and being open-minded
• Passion for delivering exceptional results

This is an excellent opportunity for someone who enjoys working with clients, building meaningful relationships and playing a key role in business growth.