Account Manager

KHR - Recruitment Specialists; Edenbridge; On-site; GBP 30,000 - 42,000; Full time

Job summary

KHR - Recruitment Specialists is seeking an experienced Customer Services Account Manager to join a busy Customer Service/Internal Sales team for a well-established manufacturing business.

The role focuses on B2B account management, liaising with planning, production, engineering and sales to ensure on-time deliveries, handling enquiries, quotations and orders, and maintaining strong client relationships.

Qualifications

• Experience in an Account Manager or Senior Customer Service role.
• Excellent communication and relationship-building skills.
• Experience working within a manufacturing, engineering or technical environment.
• Strong organisational skills and the ability to manage multiple priorities.
• Good IT skills, including ERP/CRM systems.

Responsibilities

• Account managing a portfolio of customer accounts and building strong client relationships.
• Processing customer enquiries, quotations and purchase orders.
• Liaising with planning, production, engineering and sales teams to ensure on-time deliveries.
• Providing regular updates to customers regarding order progress and delivery schedules.
• Coordinating customer feedback, complaints and returns.
• Working with ERP/CRM systems to ensure accurate order processing.
• Supporting the Customer Services Manager and deputising when required.

Skills

Account management

Communication

Relationship building

Organisational skills

Attention to detail

Tools

ERP/CRM systems

Microsoft Excel

Job description

My client, a well-established and successful manufacturing business, is looking to recruit an experienced Customer Services Account Manager to join their busy Customer Service/Internal Sales team.

This is an excellent opportunity for someone with a strong background in B2B customer account management, ideally gained within a manufacturing, engineering or technical environment.

Key responsibilities include:

• Account managing a portfolio of customer accounts and building strong client relationships.
• Processing customer enquiries, quotations and purchase orders.
• Liaising with planning, production, engineering and sales teams to ensure on-time deliveries.
• Providing regular updates to customers regarding order progress and delivery schedules.
• Coordinating customer feedback, complaints and returns.
• Working with ERP/CRM systems to ensure accurate order processing.
• Supporting the Customer Services Manager and deputising when required.

The ideal candidate will have:

• Previous experience in an Account Manager or Senior Customer Service role.
• Excellent communication and relationship-building skills.
• Experience working within a manufacturing, engineering or technical environment.
• Strong organisational skills and the ability to manage multiple priorities.
• Good IT skills, including Microsoft Excel and ERP/CRM systems.
• A proactive, customer-focused approach and excellent attention to detail.