Customer Account Manager

Red Door Recruitment; Hatching Green; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary up to £35k

25 days + bank holidays

Annual bonus potential

Progression opportunities

Hybrid work after onboarding

Office-based first 6 months

Job summary

Red Door Recruitment is seeking a proactive Customer Account Manager in the United Kingdom to nurture client relationships, onboard new accounts, and guide them through renewals. You will act as the primary contact, coordinating projects and ensuring clients realise value from the platform.

The role offers a salary up to £35k, 25 days holiday plus bank holidays, and a first 6 months office-based with later hybrid work.

Qualifications

• 3–5 years in a client-facing role (B2B).
• Strong verbal and written communication skills.
• Proactive with the ability to manage multiple accounts.

Responsibilities

• On-board new clients and establish initial relationships.
• Act as the primary contact and manage key client relationships.
• Guide clients through the journey from onboarding to renewal.
• Project-manage client surveys and projects.
• Support internal development of client resources.
• Keep CRM data up to date with accurate client information.
• Inform clients about new platform features and optimised usage.

Skills

Client-facing

Account management

Relationship building

Verbal & written communication

Project coordination

CRM software

Tools

CRM software

Job description

A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company! Up to £35k salary, 25 days holiday with the potential for additional days and a great company to work for!

We are recruiting for a Customer Account Manager with previous client-facing/account manager experience.

The ideal candidate will have excellent verbal and written communication skills, a confident and articulate manner, able to build great relationships with clients.

What's in it for you?

• Salary: Up to £35k depending on experience
• Hours: Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer 1 day per week
• 25 + 8 Bank Holidays
• Potential for annual bonus based on company performance
• Fantastic progression opportunities
• Flexible and relaxed environment

Key responsibilities

• Support with on-boarding new clients
• Build a strong relationship with the key contacts, and act as the primary contact in relation to the account
• Lead clients through the customer journey and provide ongoing account support; from onboarding through to renewal/ end of contract
• Project management of client surveys and projects
• Internal management and development of client resources
• Maintain up-to-date client information in the CRM system
• Keep clients up to date with new platform features and ensure they are getting the most from the platform

What the employer is looking for

• 3-5 years' experience of working in a client-facing role, managing customer relationships, B2B
• Good analytical and project coordination experience desirable
• Confident and articulate manner, with excellent verbal and written communication skills
• Natural relationship builder, able to develop relationships at all levels in a business environment
• Proactive, with desire to get things done and go beyond the immediate task
• Willing to challenge colleagues and clients in a constructive manner to help clients make the most of the software

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted