Account Manager

Focus Group; Congleton; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid work

Pension scheme

Discounts across retailers

Birthday leave

Cycle to work

Job summary

Focus Group, a leading tech scale-up with a £1bn valuation and 30,000+ customers, is hiring an Account Manager to manage an existing portfolio. You will advise by phone, face-to-face or email, building long-term relationships and spotting upsell opportunities.

You will handle service queries, promote the customer portal and participate in CIO sessions, contributing to high-quality customer outcomes. Hybrid working follows a six-month in-office period.

Qualifications

• The role requires account management experience within the technology sector.
• Excellent communication skills across phone, email, and in-person interactions.
• Ability to present confidently to customers, including senior stakeholders.

Responsibilities

• Own a panel of existing customer accounts and be the first point of contact.
• Deliver advice, guidance and service by phone, face-to-face or email.
• Identify upsell and cross-sell opportunities within accounts.
• Flag opportunities for new business and manage service queries to resolution.
• Promote the customer portal and run CIO sessions, keeping records up to date.

Skills

Account management

Communication

Stakeholder presentation

Job description

Account Manager - Where existing relationships pay off.

Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers

Location: Congleton | Salary: £35k plus £12k Commission and £5k Car Allowance

Full time in the office for 6 months then Hybrid working.

The Opportunity

Focus Group (£1bn valuation, 30,000+ customers) needs an Account Manager to own a portfolio of existing customer accounts, you'll be the first person they will contact helping deliver advice, guidance and service by telephone, face to face or email.

This is all about building long term relationships looking for opportunities to upsell, cross sell whilst flagging opportunities for new business along the way.

What you'll be doing

• Own a panel of existing customer accounts and become the first person they call
• Deliver advice, guidance and service by phone, face to face or email
• Look for opportunities to upsell and cross-sell within your accounts
• Flag opportunities for new business along the way
• Pick up service queries and escalations and see them through to resolution
• Promote the customer portal and run CIO (Chief Information Officer) sessions
• Keep accurate records across your panel

What we need from you

• Account management experience within the technology industry — essential
• Excellent communication skills, whether that's on the phone, in writing or face to face
• The confidence to present to customers, including senior stakeholders
• Strong time management and the ability to prioritise a busy workload
• A keen eye for detail and accuracy
• A team player who's just as comfortable working independently
• The ability to explain technical detail in plain English
• A genuine customer-first mindset

What's in it for you?

• 25 days holiday, plus the option to buy or sell more
• Hybrid working
• Contributory pension scheme
• Recognition schemes — from vouchers to expensed trips overseas
• Discounts across hundreds of retailers and gyms
• Birthday leave
• Enhanced family leave
• Cycle to work scheme
• Plus much more...

Let's connect. Let's grow. Let's talk about your next role. Apply today!