Customer Account Manager

eTeam; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading consumer electronics firm in the UK is seeking an Account Manager to oversee retail partnerships, drive growth, and ensure high partner satisfaction. The role involves developing joint business plans, analyzing sales data, and collaborating with cross-functional teams. The ideal candidate holds a Bachelor's degree and has experience in retail sales. This hybrid role requires strong interpersonal skills and the ability to thrive in a dynamic environment, particularly in launching new products and managing promotions.

Qualifications

• Bachelor's degree or equivalent qualification.
• Experience with retail and distribution sales.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage and grow relationships with retail partners.
• Develop and execute annual joint business plans.
• Monitor account performance for growth opportunities.
• Support marketing initiatives and promotional activities.
• Forecast and track account metrics.

Skills

Retail partnership management

Sales data analysis

Cross-functional collaboration

Consumer retail experience

Education

Bachelor's degree or equivalent

Job description

Work Model: Hybrid (3 days per week in office – customer facing role so may vary depending on work schedule)

Summary

This role will be responsible for managing key retail partnerships and driving growth for our innovative product portfolio in assigned accounts across the UK and Ireland.

Account Management & Development

• Manage and grow relationships with assigned retail partners, ensuring strong business performance and partner satisfaction
• Develop and execute annual joint business plans with retail partners to achieve sales targets
• Monitor account performance and identify opportunities for growth
• Support the implementation of marketing initiatives and promotional activities within assigned accounts
• Ensure excellent in-store execution and product presentation

Business Operations

• Forecast and track key account metrics
• Analyze sales data and market trends to identify growth opportunities
• Coordinate with internal teams to ensure successful product launches
• Manage inventory levels and supply chain requirements with retail partners
• Provide regular reports on account performance and market insights

Cross-functional Collaboration

• Work closely with channel marketing teams to implement effective promotional strategies
• Collaborate with supply chain teams to ensure product availability
• Support the development and execution of local marketing strategies

Basic Qualifications

• Bachelor's degree or equivalent
• Experience with retail and distribution sales

Preferred Qualifications

• Experience in a fast paced, dynamic organization
• Experience in data analysis and reporting
• Experience in Retail Sales

Must Have Skills

• Able to work in a fast-paced environment – Launching new products, managing new promotions
• Consumer Retail Experience (consumer electronics retail)