Account Manager

Smartech; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Target based bonuses

Job summary

Smartech is looking for an Account Manager to drive key brand partnerships in luxury retail. This role emphasizes commercial performance, strategic alignment, and relationship management. Responsibilities include managing established brand portfolios, analyzing sales performance, and overseeing new partner onboarding. The ideal candidate has experience in account management within retail or luxury sectors, strong commercial acumen, and excellent communication skills. Proficiency in tools like Google Sheets and HubSpot is needed.

Qualifications

• Proven experience in account management within retail, luxury, technology, or experience‑led environments.
• Confidence working with data and analytics to inform decision‑making and performance improvements.
• Excellent organisational and problem‑solving skills.

Responsibilities

• Own and develop a portfolio of established brand partners.
• Build strong, trusted relationships with senior brand stakeholders.
• Monitor and analyse sales performance and consumer‑based analytics.
• Oversee the onboarding and integration of new brand partners.
• Conduct regular reviews of store layouts and capacity.

Skills

Account management

Strong commercial mindset

Data analytics

Organisational skills

Communication skills

Stakeholder management

Tools

Google Sheets

Monday.com

HubSpot

Job description

Additional compensation: Target based bonuses

About Smartech Retail Group

At Smartech, we believe retail should never be boring. We’re the destination for discovery, where customers can explore, try, and play with the newest innovations in tech, gaming, and e-mobility.

Our teams across London, New York, Rome, and Berlin bring the world’s most exciting brands to life through immersive, experience-led retail.

The Role

As an Account Manager, you will take ownership of key brand partnerships across our luxury retail concessions. This role is focused on driving long‑term growth, commercial performance, and strategic alignment between Smartech and our brand partners. You will act as a senior point of contact, balancing commercial insight with exceptional relationship management.

Key Responsibilities

Strategic Account Management

• Own and develop a portfolio of established brand partners, acting as their primary day‑to‑day and strategic contact.
• Build strong, trusted relationships with senior brand stakeholders to drive long‑term commercial success.
• Lead regular business reviews, presenting performance insights, trends, and recommendations to improve results.
• Identify growth opportunities across existing accounts, including activations, space optimisation, and performance improvements.

Brand Performance & Commercial Excellence

• Monitor and analyse sales performance and consumer‑based analytics, identifying key insights, risks, and opportunities for growth.
• Work closely with internal teams to implement strategies that align brand objectives with company goals.
• Ensure consistent delivery of premium brand representation and customer experience across all retail concessions.
• Support the design and execution of innovative in‑store activations tailored to luxury and technology‑focused audiences.

Onboarding & Partnership Development

• Oversee the onboarding and integration of new brand partners, ensuring a seamless transition into the Smartech retail ecosystem.
• Provide ongoing guidance and support to brands, ensuring expectations, processes, and commercial terms are clearly understood.
• Act as a problem‑solver and escalation point, resolving challenges efficiently while protecting partner relationships.

Maximising Store Capacity & ROI

• Partner with brand stakeholders to ensure optimal use of retail space, in line with commercial agreements and merchandising standards.
• Conduct regular reviews of store layouts and capacity to ensure all contracted brands are appropriately represented.
• Collaborate with operations teams to maintain accurate stock levels and product availability.
• Support initiatives that optimise return on investment for brand partners without compromising customer flow or experience.

What We’re Looking For

• Proven experience in account management within retail, luxury, technology, or experience‑led environments.
• Strong commercial mindset with the ability to manage and grow long‑term client relationships.
• Confidence working with data and analytics to inform decision‑making and performance improvements.
• Excellent organisational and problem‑solving skills, with the ability to manage multiple accounts and priorities.
• Outstanding communication and stakeholder management skills.
• Proficiency in Google Sheets, Monday.com (or similar tools), and HubSpot.