Key Account Manager

Fyffes; Basingstoke; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Fyffes in the United Kingdom is seeking an experienced Key Account Manager to support and develop key customer relationships while taking ownership of a selected account. You will work closely with the Managing Director, the Key Account Team and cross-functional colleagues to deliver profitable growth through customer engagement, account management, commercial projects and operational excellence.

This role offers exposure to major retail customers, with opportunities to influence strategy, drive

Qualifications

• Strong commercial acumen is essential.
• Excellent customer relationship and communication skills are required.
• German language skills are preferred.
• A full driving licence is preferred.
• Experience with fresh produce and discount channels is a plus.

Responsibilities

• Support account management in the UK.
• Serve as a key contact for customer queries and updates.
• Prepare account reports and performance summaries.
• Assist with product listings, range reviews and administration.
• Develop growth opportunities across assigned accounts.
• Coordinate with Marketing on brand projects and campaigns.
• Work with QC, Logistics and Planning to resolve issues and protect service levels.
• Identify risks, gaps and commercial opportunities.

Skills

Commercial acumen

Customer relationships

Presentation skills

Organisation

Stakeholder management

German language

Driving licence

Analytical skills

Tools

Excel

PowerPoint

Job description

About the Role

We are looking for an experienced Key Account Manager to support and develop key customer relationships while taking ownership of a selected account.

Working closely with the Managing Director, Key Account Team and cross-functional teams, you will play a key role in delivering profitable growth through customer engagement, account management, commercial projects and operational excellence.

Key Responsibilities

• Support account management in the UK.

• Act as a key point of contact for customer queries, commercial updates, issue escalation and cross-functional follow-up.

• Prepare account reports, meeting packs, customer updates and performance summaries using sales, store and market insight.

• Support range reviews, new product listings, product setup, and customer-specific administration.

• Develop growth opportunities across assigned accounts, including range, merchandising, activation and category initiatives.

• Coordinate with Marketing on brand projects, campaign rollouts, in-store activation and customer-specific commercial alignment.

• Work with QC, Logistics, Demand Planning, Stock Control and Admin teams to resolve customer issues and protect service standards.

• Identify account risks, execution gaps and commercial opportunities.

Skills & Experience Required

• Strong commercial acumen.

• Previous Exposure to Fresh Produce will be an asset.

• Exposure to Discounter Channel.

• Excellent customer relationship and communication skills.

• Confident presentation and reporting ability.

• Strong organisation and project follow-through.

• Ability to manage multiple priorities and stakeholders.

• Good analytical skills and proficiency in Microsoft Office, especially Excel and PowerPoint.

• German language skills will be preferred.

• A full driving licence is preferred.

Why Join Us?

• Gain exposure to some of the most important retail customers in the market.

• Take ownership of your own customer portfolio from an early stage in your career.

• Work alongside experienced commercial leaders and cross-functional teams.

• Build expertise across sales, category management, customer development and commercial execution.

• Be part of a collaborative team focused on growth, innovation and customer excellence.