ACCOUNT MANAGER - FIXED TERM CONTRACT

O'Neils Recruitment; Maidenhead; Remote; GBP 55,000 - 90,000; Full time

Job summary

O'Neils Recruitment is seeking an experienced Account Manager for a 12-month fixed-term contract. The role is home-based with regular UK travel and involves strategic client leadership, coaching teams, and delivering against KPIs.

You will manage senior client relationships within retail, field marketing or FMCG environments, balancing strategic thinking with hands-on delivery and ensuring profitability across the account.

Qualifications

• Senior account leader with experience in retail, field marketing or FMCG.
• Comfortable managing senior client relationships and balancing strategy with delivery.
• Strong leadership, budgeting, KPI management and cross-functional collaboration.

Responsibilities

• Taking ownership of the client relationship and agreed annual account plan.
• Leading, coaching and developing the wider account team.
• Monitoring performance against KPIs, service levels and client expectations.
• Using field data, insight and client feedback to improve delivery.
• Managing budgets, forecasting, costs and overall account profitability.
• Identifying opportunities for new initiatives, additional services and account growth.
• Presenting performance updates and strategic recommendations to clients and senior stakeholders.
• Working closely with field, insight, operations and head-office teams.

Skills

Account leadership

Client relationship management

Budgets & forecasting

Performance measurement

Team coaching & development

Presentation & communication

Job description

Account Manager – 12-Month Fixed-Term Contract

Home Based | Regular UK Travel

We're recruiting an experienced Account Manager to join a well-established retail execution and field marketing business. The company works closely with leading brands to deliver high-quality in-store activity, combining insight, operational expertise and strong field teams to help clients achieve their commercial goals.

This is a senior, client-facing role with responsibility for the strategic and operational leadership of a key retail account. You'll build trusted client relationships, lead and develop the account team, oversee delivery against agreed KPIs and identify opportunities for commercial growth.

What you'll be doing

• Taking ownership of the client relationship and agreed annual account plan
• Leading, coaching and developing the wider account team
• Monitoring performance against KPIs, service levels and client expectations
• Using field data, insight and client feedback to improve delivery
• Managing budgets, forecasting, costs and overall account profitability
• Identifying opportunities for new initiatives, additional services and account growth
• Presenting performance updates and strategic recommendations to clients and senior stakeholders
• Working closely with field, insight, operations and head-office teams

What they're looking for

You'll be an experienced account leader with a strong background in retail, field marketing, FMCG or a related client-services environment. You'll need to be commercially aware, confident managing senior client relationships and comfortable balancing strategic thinking with hands‑on operational delivery.

Strong people leadership, presentation and communication skills are important, along with experience of managing budgets, performance and competing priorities. The company is looking for someone collaborative and proactive who can take ownership, make sound decisions and keep both the client and internal team moving in the same direction.

This is a home-based, 12-month fixed‑term contract, with regular UK travel for client meetings, team meetings and field visits.