Key Account Manager

LT Talent; Greater London; Hybrid; GBP 40,500 - 49,500; Full time

Job summary

LT Talent is looking for a Key Account Manager to manage and develop customer relationships across Health & Pharmacy channels in the UK. The successful candidate will drive sustainable sales growth through strong partnerships and promotional strategies.

This role requires a proven track record in commercial growth, experience in negotiating Joint Business Plans, and strong analytical skills to optimize future activities. A full UK driver’s license is essential.

Qualifications

• Strong track record of delivering commercial growth across national and/or regional retail accounts.
• Demonstrated success in negotiating and delivering Joint Business Plans.
• Experience developing and executing promotional and trade activation plans.

Responsibilities

• Partner closely with senior commercial leadership to deliver the retail and channel strategy.
• Translate strategic objectives into actionable account plans.
• Lead the development and execution of annual Joint Business Plans with key partners.
• Identify and onboard new retail partners in aligned channels.

Skills

Commercial growth delivery

Negotiation skills

Analytical capability

Job description

Type: Full time, Hybrid (2 days), Permanent

Salary: Up to £45,000 plus bonus structure

The Company

A science-backed consumer health brand with a loyal direct-to-consumer customer base and consistent strong growth. The business has established itself as a category leader in the UK and is now entering an exciting phase of international expansion. Known for genuine product efficacy and strong brand advocacy, this is a company with real purpose and significant ambition.

The Role

This role is responsible for managing and developing customer relationships across Health & Pharmacy channels at both national and regional level, with a particular focus on Greater London.

The successful candidate will be accountable for driving sustainable and profitable sales growth through strong partnerships, effective joint business planning, and well‑executed promotional strategies aligned to wider commercial and brand objectives.

Key Responsibilities

• Partner closely with senior commercial leadership and cross‑functional teams to deliver the retail and channel strategy across Health & Pharmacy accounts
• Translate overarching strategic objectives into clear, actionable account plans that support commercial targets and category growth
• Lead the development, negotiation, and execution of annual Joint Business Plans (JBPs) with key retail partners
• Identify and onboard new retail partners within the Health & Pharmacy channel, aligned with strategic and geographic priorities
• Build compelling, insight‑led business cases to secure new listings and expand distribution
• Develop and maintain strong, long‑term relationships with key stakeholders across buying, merchandising, and operations
• Act as the primary point of contact for accounts, delivering a high standard of account management and communication
• Plan, negotiate, and deliver promotional calendars and in‑store activations aligned with both brand and retailer objectives
• Analyse promotional performance and ROI, using insights to optimise future activity and drive category growth
• Deliver regular account reviews, forecasts, and performance updates to both internal and external stakeholders

About You

• Strong track record of delivering commercial growth across national and/or regional retail accounts
• Demonstrated success in negotiating and delivering Joint Business Plans
• Experience developing and executing promotional and trade activation plans
• Strong analytical capability, with the ability to translate data into actionable commercial insights

Essential Experience / Essentials

• Proven experience operating at Key Account Manager or National Account Manager level (circa 2+ years)
• Experience within Health, Pharmacy, OTC, or closely aligned retail channels
• Full UK driver’s license

We are committed to creating an inclusive and diverse workforce and encourage applications from candidates of all backgrounds, ethnicities, genders, ages, sexual orientations, religions, and abilities.