Senior Account Manager

Reward; Greater London; In loco; GBP 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

Reward in London is seeking an experienced Account Manager to drive strategic campaigns for retail clients, manage relationships across departments, onboard new clients, and deliver CLO products.

You will build a portfolio of key accounts, upsell and cross-sell, monitor performance, and provide insights across advertising, loyalty, and digital media. Strong English, CRM proficiency, and a proactive mindset are essential.

Competenze

• Strong business sense and ability to work to budgets
• Proficiency with CRM software
• Tight organisational and time management skills
• Energy and passion for the digital marketing space
• Proven creative problem-solving approach and strong analytical skills
• Excellent written and spoken English
• Account management experience, with a history of exceeding lead targets
• A convincing and influential communicator
• Great team player
• Bright, quick thinking and self-confident

Mansioni

• Manage client relationships and deliver strategic campaigns to drive profitable incremental sales to retailers
• Build and maintain long-lasting relationships with assigned clients
• Oversee onboarding for new clients and successful implementation of products and services
• Develop and execute strategic account plans to achieve client objectives and drive growth
• Identify opportunities for upselling and cross-selling additional products and services
• Monitor and analyse account performance and provide regular progress reports
• Conduct regular reviews with clients to address needs and concerns
• Manage contract renewals and negotiations ensuring terms are met
• Ensure contracts reflect agreed terms and reflect changes
• Address client issues promptly and effectively
• Stay informed about industry trends and competitive landscape to provide insights

Conoscenze

Account management

CRM software

Excellent written and spoken English

Client relationship building

Strategic planning

Sales experience

Descrizione del lavoro

• You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management
• Responsibilities include: managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors
• Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO)
• Exciting opportunity to build a small portfolio of your own key accounts ensuring their needs are met whilst providing support with your Partnership Lead on top tier accounts
• Serve as the primary point of contact for assigned clients building and maintaining strong long-lasting relationships
• Understand client business objectives, needs and challenges to provide tailored solutions and support
• Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services
• Develop and execute strategic account plans to achieve client objectives and drive business growth
• Identify opportunities for upselling and cross selling additional products and services to existing clients
• Monitor and analyse account performance providing regular reports on progress challenges and opportunities
• Conduct regular reviews with clients to ensure their needs are being met and to address any concerns
• Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes
• Ensure contracts are up to date and accurately reflect the terms agreed upon with clients
• Adress and resolve any client issues or complaints quickly and effectively
• Proactively identify potential problems and implement solutions to prevent them
• Stay informed about industry trends, market conditions and competitors to provide client with relevant insights and advice
• Have a great understanding of the advertising, loyalty, performance marketing and digital media space
• Provide support with key tasks such as management of customer queries or forecasting for the wider team
• Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients

Great business sense and the ability to work to budgetsStrong desire and ability to move up within a sales organizationProficiency with CRM softwareTight organisational and time management skillsEnergy and passion for the digital marketing spaceSociable and trustworthyProven creative problem-solving approach and strong analytical skillsSolid understanding of the advertising, loyalty, performance marketing / digital media spaceGreat team playerStrong communication skills via phone and emailA motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunitiesAccount management experience, with a history of exceeding lead targetsExcellent written and spoken EnglishA convincing and influential communicator. Bright, quick thinking and self-confident