Customer Service Manager

Syntech Recruitment Ltd; Bristol; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Mileage and travel expenses paid

Standard company benefits

Job summary

Syntech Recruitment Ltd seeks an Account Manager to nurture a portfolio of UK B2B customers in a hybrid role with regular office attendance. This is a relationship-focused position with no sales targets, and sales opportunities are handed to the Sales team.

You will manage stakeholder relationships, coordinate business reviews, monitor customer health, and log all activities in HubSpot while driving identified growth opportunities within the existing portfolio.

Qualifications

• Experience in B2B customer engagement and relationship management.
• Background in account management or customer success.
• CRM experience; HubSpot desirable.

Responsibilities

• Manage a portfolio of UK B2B customers with planned stakeholder engagement.
• Map stakeholders across operations, engineering, quality, procurement and management.
• Coordinate and attend customer reviews; record actions and follow-ups.

Skills

B2B engagement

Account management

CRM experience

Organisation

Presentation skills

HubSpot

Education

GCSEs including English and Maths

Tools

HubSpot CRM

Job description

Account Manager

Location: Hybrid, with regular office attendance

Salary: £28,000 - £35,000 + up to 5% performance bonus

Job Type: Permanent, Full-time

You'll manage an assigned portfolio of B2B customers across the UK and report to the Customer Relationship Manager. This is a relationship role, not a sales role, so there are no targets, pipeline or commission. Any sales opportunities you identify are handed to the Sales team.

Benefits

• £28,000 - £35,000
• Up to 5% performance bonus
• Hybrid working
• Mileage and travel expenses paid
• Standard company benefits

Account Manager Responsibilities

• Planned contact with key stakeholders across your customer portfolio
• Map stakeholders at each customer: operations, engineering, quality, procurement and management
• Coordinate and attend customer business reviews; record actions and follow them through
• Monitor customer health; elevate concerns, risks and revenue at risk
• Track recurring customer requirements and follow up missed or delayed work
• Identify growth opportunities and hand them to the relevant Sales owner
• Maintain accurate customer records in HubSpot
• Occasional customer site visits

Account Manager Requirements

• B2B customer engagement experience, ideally in a technical or service organisation
• Account management, customer success or customer relationship support background
• CRM experience; HubSpot desirable
• Strong organisation and attention to detail
• Confident preparing and presenting at customer reviews
• ISO-accredited environment experience desirable
• Microsoft Office
• GCSEs (or equivalent) including English and Maths

Applicants must have the right to work in the UK.