Customer Account Manager

Antifriction Components Ltd

Ellesmere Port

On-site

GBP 21,000 - 32,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave

Employee Assistance Programme (EAP)

Paid sick leave

Staff rewards

Birthday recognition

Long service awards

Job summary

A leading industrial distributor is seeking a Customer Account Manager to manage sales and business development in Ellesmere Port. The candidate should have experience in B2B sales, ideally in engineering, and must possess a full UK driving license. Responsibilities include managing customer accounts, driving business growth, and upholding company policies, including health and safety. Entry level position with full-time employment, offering a competitive benefits package including annual leave and employee assistance programs.

Qualifications

Experience in a similar role and industry.
Must hold a full UK driving license.
Have the Right to Work in the UK.

Responsibilities

Manage sales across a specific regional area.
Seek opportunities to save customers time & money.
Drive business growth by managing sales in your area.
Develop new accounts and strengthen existing ones.
Record all customer activity and monitor account data.

Skills

Business to business sales

Drive for sales

Team player

Self-motivated

Job description

Antifriction supplies the industrial backbone. As a leading distributor of Premium Original Components, we deliver the specialised bearings, power transmission parts, and sealing technology that power manufacturing and heavy industry. Ready to join a company defined by quality and technical expertise?

Role

Reporting to the Branch Manager and, indirectly, to the Sales Director, the Customer Account Manager is responsible for managing the sales across a specific regional area.

The Customer Account Manager is part of the local branch team and plays a general role in supporting the wider branch.

Key Duties and Responsibilities

To embrace the company philosophy as Specialists in Critical Moving Products.
To actively seek opportunities to help save the customer time & money and to fully document such case studies.
To drive business growth for AFC by providing day to day management of product & service sales in your area, ensuring that the area is managed in a highly professional manner.
To seek, gain and proactively develop new accounts as well as working with existing customers to strengthen our visibility and market share at every opportunity.
To achieve targets set for number of customer visits.
To generate enquiries and sales in your accounts.
To accurately record all customer/private activity via AFC systems including being responsible for ensuring key customer contact details are up to date.
To use available information to monitor data to identify and address accounts which are in decline.
To be knowledgeable about our customers and products and to continuously develop this knowledge.
To develop sales across all relevant product groups in each customer.
To have a good awareness of and lead the branch response on any sales, product and other company promotions.
To be up to date on and hold a full range of company literature and information (including electronic information) in respect of products, etc.
To share marketing and sales leads with colleagues across the UK.

Other

To undertake other work in support of the branch and to meet business demands, as directed by the Branch Manager.
To be aware of and to comply with all AFC health and safety policies and the policies of customers.
To be aware of and adhere to all other company policies and standards including ISO accreditations.
To be responsible for the maintenance of any AFC equipment used while carrying out the role including PPE, vehicle, IT and communications equipment.
To take responsibility for personal development in respect of product training and sales skills and to actively participate in all sales and training events.
To actively participate in regular review meetings with Branch Manager and, as necessary, with Sales Director.

Skills, experience and attributes required