Junior Account Manager

Mansell Recruitment Group; Little Burstead; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

37-hour working week

22 days holiday + Bank Holidays

Company pension

Free parking

Modern facilities

Complimentary refreshments

Job summary

A recruitment firm in the United Kingdom is seeking an Associate Account Manager to join their commercial team. This role involves overseeing customer accounts, ensuring strong communication with internal departments, and developing relationships with clients. Responsibilities include managing order planning, supporting new business efforts, and responding to customer inquiries. The ideal candidate should possess excellent communication skills and a proactive, detail-oriented approach. This position offers a solid foundation for a career in account management.

Qualifications

• Strong commitment to customer service and commercial excellence.
• Experience in a commercial or manufacturing environment.
• Calm and composed under pressure.
• A proactive, detail‑oriented approach to work.

Responsibilities

• Grow revenues and margins across assigned accounts.
• Develop and maintain effective working relationships with key customer contacts.
• Coordinate order planning and material purchasing.
• Support RFQ processes for new business.
• Collaborate with teams for timely ordering of parts.
• Identify issues and implement solutions.
• Contribute to monthly customer KPI reporting.
• Communicate customer feedback internally.
• Understand customer products and industry sectors.

Skills

Excellent communication and interpersonal skills

Experience coordinating customer accounts

Ability to manage multiple tasks

Proactive, detail-oriented approach

Job description

You will be part of a commercial team within a manufacturing environment, coordinating the interface between internal departments and a portfolio of small to medium-sized customers. You will be responsible for all commercial activities relating to your assigned customers and for developing strong relationships with both internal and external stakeholders, including key customer decision-makers and influencers.

This position offers a valuable entry point into an Account Management function. A dynamic, customer-facing role that is integral to commercial success. As an Associate Account Manager, you will gain hands‑on experience across the full customer lifecycle, supporting internal teams and external clients while developing core account management skills.

Main Responsibilities

• Grow revenues and margins across assigned accounts, ensuring customer expectations are exceeded and responding promptly to all client requests.
• Develop and maintain effective working relationships with key customer contacts.
• Coordinate order planning with customers, from initial order placement through to final shipment. This includes handling customer purchase orders, coordinating material purchasing and kit clearance, and maintaining close communication with production, quality, and engineering teams.
• Coordinate the Requests for Quotation (RFQ) process, supporting Account Manager colleagues to secure new business.
• Work collaboratively with buyers, production, and quality teams to ensure timely ordering of parts and components to meet agreed production schedules and delivery dates.
• Identify issues or problems and work cross‑functionally to implement effective solutions.
• Request and collate customer forecast data and contribute to monthly customer KPI reporting.
• Interpret and communicate customer feedback to relevant internal departments.
• Develop a strong understanding of each customer’s products and the industry sectors in which they operate.

Skills, Knowledge, and Experience

The successful candidate will demonstrate a strong commitment to customer service and commercial excellence, with the following attributes:

• Excellent communication and interpersonal skills, with a professional and helpful approach when dealing with customers and stakeholders.
• Experience coordinating customer accounts within a commercial or manufacturing environment.
• Ability to manage multiple tasks simultaneously while remaining calm and composed under pressure.
• A proactive, detail‑oriented approach to work.

What’s on Offer

• 37-hour working week (Mon–Thurs 08:00–16:30, Fri 08:00–13:30)
• 22 days holiday + Bank Holidays + up to 3 additional long‑service days
• Company pension
• Free parking, modern facilities, and complimentary refreshments