Customer Account Manager

EMBS Technology; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company pension

25 days annual leave plus bank/public

Job summary

EMBS Technology in Derbyshire is seeking its first dedicated Customer Account Manager to shape how we manage customer relationships across the business.

You'll be the trusted point of contact for a portfolio of key customers, coordinating with engineering and leadership teams, spotting growth opportunities, and driving CRM processes to ensure delivery and satisfaction. This role offers autonomy to define the function in a growing defence tech company.

Qualifications

• Experience in Account Management, Customer Success, Internal Sales or a similar customer-facing commercial role.
• Excellent relationship-building skills with the ability to develop trust at all levels.
• Commercial awareness and the confidence to identify opportunities within existing accounts.
• Highly organised with strong attention to detail.
• Strong written and verbal communication skills.
• Self-motivated with a proactive approach to solving problems.
• CRM implementation or administration experience.
• Exposure to long sales cycles and relationship-based account management.
• Understanding of secure technology or networking environments.

Responsibilities

• Manage a portfolio of key customer accounts, becoming their primary commercial contact.
• Build long-term relationships through regular communication and proactive account management.
• Understand customer objectives, challenges and future requirements.
• Identify opportunities to expand existing accounts and introduce additional products and services.
• Prepare quotations, proposals and commercial documentation.
• Coordinate customer requests across engineering, operations and leadership teams.
• Keep customers informed on project progress, delivery timelines and commercial activity.
• Capture customer feedback and share valuable market insight across the business.
• Help implement new CRM processes and customer management best practices.
• Ensure opportunities, actions and follow-ups are accurately tracked and completed.

Skills

Account Management

Customer Success

Relationship Building

Communication skills

Organisational skills

Proactive problem solving

Tools

CRM systems

Job description

Location: Derbyshire (Office-based with occasional UK travel)

We're working with a growing UK technology company operating within the defence and national security sector.

Following continued growth, they're looking to appoint their first dedicated Customer Account Manager. This is a newly created position that offers the opportunity to build and shape how customer relationships are managed across the business.

Working closely with the Commercial Director, you'll become the trusted point of contact for a portfolio of key customers, ensuring they're supported throughout their journey while identifying opportunities to strengthen relationships and grow existing accounts.

This isn't a high-volume sales role. It's about developing genuine customer partnerships, understanding customer challenges and making sure nothing falls through the cracks.

You'll have the autonomy to make the role your own while helping introduce new customer engagement processes and systems that will support the company's ambitious growth plans.

What You'll Do

• Manage a portfolio of key customer accounts, becoming their primary commercial contact.
• Build long-term relationships through regular communication and proactive account management.
• Understand customer objectives, challenges and future requirements.
• Identify opportunities to expand existing accounts and introduce additional products and services.
• Prepare quotations, proposals and commercial documentation.
• Coordinate customer requests across engineering, operations and leadership teams.
• Keep customers informed on project progress, delivery timelines and commercial activity.
• Capture customer feedback and share valuable market insight across the business.
• Help implement new CRM processes and customer management best practices.
• Ensure opportunities, actions and follow-ups are accurately tracked and completed.
• Experience in Account Management, Customer Success, Internal Sales or a similar customer-facing commercial role.
• Excellent relationship-building skills with the ability to develop trust at all levels.
• Commercial awareness and the confidence to identify opportunities within existing accounts.
• Highly organised with strong attention to detail.
• Able to manage multiple priorities while maintaining excellent customer service.
• Strong written and verbal communication skills.
• Self-motivated with a proactive approach to solving problems.
• Comfortable working independently while collaborating across different teams.
• British Citizen with the ability to obtain and maintain UK Developed Vetting (DV) Security Clearance.
• Experience working within defence, government or highly regulated industries.
• Previous experience managing technical or engineering-based products or services.
• CRM implementation or administration experience.
• Exposure to long sales cycles and relationship-based account management.
• Understanding of secure technology or networking environments.

What's on Offer?

• Company pension
• 25 days annual leave plus bank holidays
• Life assurance
• EV salary sacrifice scheme
• Free on-site EV charging
• Employee benefits platform
• Opportunity to grow your career within a rapidly expanding technology business

Security Clearance

Due to the nature of the work, applicants must be British Citizens and eligible to obtain UK Developed Vetting (DV) Security Clearance.

Why Join?

This is a rare opportunity to join a growing SME at an exciting stage of its journey.

Rather than stepping into an established account management function, you'll help build one. You'll have the freedom to introduce new ideas, improve customer engagement and play a key role in how the business develops over the coming years.

If you're someone who enjoys building relationships, taking ownership and making a visible impact, this role offers the chance to do exactly that within a collaborative, ambitious and highly respected technology business.