Customer Account Handler

TN United Kingdom; Stretford; On-site; GBP 30,000; Full time

Job summary

Join a dynamic global logistics company as a Customer Care Advisor in Manchester. This role is perfect for a proactive individual with a passion for customer service. You will be responsible for ensuring customer satisfaction, managing delivery bookings, and utilizing CRM systems to enhance service quality. Enjoy a supportive work environment with benefits like life assurance, a pension scheme, and opportunities for training and development. If you thrive in a vibrant team and are eager to make a difference, this is the perfect opportunity for you.

Benefits

Life assurance

Pension scheme

Access to training and development

Full uniform and PPE provided

Onsite parking

Cycle to work scheme

Loyalty awards for long service

Employee discounts

Qualifications

• Previous experience in customer service, especially in logistics.
• Ability to handle customer queries effectively and build relationships.

Responsibilities

• Provide professional, customer-focused service and manage delivery bookings.
• Utilise CRM systems to track interactions and resolve complaints.

Skills

Customer service experience

Logistics experience

IT knowledge

Customer query handling

Relationship building

Customer account management

Management software proficiency

Tools

CRM systems

Management software

Job description

Job Title: Customer Care Advisor / Customer Account Handler

Join a global logistics company in Manchester as a Customer Care Advisor / Customer Account Handler. We are looking for a customer-focused, outgoing, proactive individual with excellent communication skills to become part of our vibrant team.

Responsibilities:

1. Provide professional, customer-focused service
2. Ensure customer needs are satisfied and promote a world-class service across the company
3. Utilise CRM systems to record interactions and track complaint resolutions
4. Adhere to customer service standards, policies, and procedures
5. Handle queries promptly and effectively, verifying understanding and offering assistance
6. Maintain effective working relationships internally
7. Manage delivery bookings and follow-ups to notify customers of service issues
8. Provide quotes and input data into management systems

Requirements:

• Previous customer service experience
• Experience in logistics, transport, or freight
• Good IT knowledge
• Understanding of product and pricing schedules
• Effective customer query handling skills
• Ability to build and maintain relationships
• Experience in customer account management
• Proficiency with management software

Benefits:

• Salary up to GBP30,000
• Monday to Friday working hours
• Life assurance
• Pension scheme
• Access to training and development (CPC training)
• Full uniform and PPE provided
• Onsite parking
• Cycle to work scheme
• Loyalty awards for long service
• Employee discounts across various brands

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