Account Handler

TN United Kingdom; Kidderminster; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading insurance broker as an Account Handler (Commercial Insurance) in Kidderminster. You'll manage renewals and new business, ensuring client satisfaction while achieving sales targets. With a supportive culture, competitive salary, and hybrid working options, this role is perfect for those passionate about insurance and client relations.

Benefits

Competitive salary with annual reviews and bonuses

Hybrid working options (3 days in-office, 2 from home)

27 days annual leave plus bank holidays

Auto-enrolled pension scheme with 5% employer contributions

Flexible benefits tailored to your needs

Group Life Assurance (4x salary)

Paid maternity, paternity, and adoption leave for three months

Support for professional qualifications

Discounts on tickets, dining, and luxury items

Holiday purchase scheme (up to 5 days annually)

Qualifications

• Experience in Commercial Insurance is essential.
• Relevant qualifications (e.g., Cert CII) or working towards them.
• Drive and enthusiasm for learning and career progression.

Responsibilities

• Retain & renew clients from the book of business.
• Offer and present insurance solutions for renewals and new business.
• Identify cross-selling and up-selling opportunities.

Skills

Excellent communication skills

Attention to detail

Relationship-building skills

Problem-solving

Initiative

Multitasking

Education

Cert CII

Tools

Acturis systems

Job description

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We’re now looking for a motivated Account Handler (Commercial Insurance) to join us here at the Jensten Group.

You’ll be based from our Kidderminster office and mainly working on our Renewals book of business, with the chance to work on New Business elements too. We offer a variety of insurances to our customers, including Motor Fleet, Commercial Combined, Professional Liability, SMEs, to name a few.

Reporting to a team leader, the main purpose of the role is to retain & renew clients from the book of business, handle midterm adjustments, and assist with client queries. Key responsibilities include:

1. Offering and presenting insurance solutions to secure renewals and new business.
2. Supporting team performance through regular communication and problem-solving.
3. Identifying cross-selling and up-selling opportunities, utilizing leads, and developing new sales strategies.
4. Achieving or exceeding targets for quotes, sales, and income from all sources.
5. Negotiating terms with providers to meet client needs.
6. Handling invoicing and credit control for premiums.
7. Understanding clients' business operations, risks, and risk management approaches.
8. Ensuring compliance with procedures, customer service standards, and regulations such as FCA.

About you

You should possess excellent communication and written skills, with keen attention to detail. A desire for continuous development and a passion for insurance are essential. You may have:

• Experience in Commercial Insurance (essential).
• Relevant qualifications (e.g., Cert CII) or working towards them.
• Excellent telephone manner and relationship-building skills.
• Drive and enthusiasm for learning and career progression.
• Experience working with insurers and clients in similar roles.
• Ability to use initiative, multitask, and manage admin efficiently.
• Knowledge of Acturis systems (preferably).

When you join us, you can expect a supportive culture and attractive benefits, including:

• Competitive salary with annual reviews and bonuses.
• Hybrid working options (3 days in-office, 2 from home).
• 27 days annual leave plus bank holidays, with additional days for your birthday and religious holiday.
• Auto-enrolled pension scheme with 5% employer contributions.
• Flexible benefits tailored to your needs.
• Group Life Assurance (4x salary).
• Paid maternity, paternity, and adoption leave for three months.
• Support for professional qualifications.
• Perks such as discounts on tickets, dining, and luxury items.
• Holiday purchase scheme (up to 5 days annually).

About Us

Founded in 2018, Jensten is one of the UK's largest independent broking groups, placing over £650m GWP. We grow through organic means and acquisitions, providing a broad range of insurance services across retail, Lloyd's, London Market, and underwriting sectors.

We aim to be a balanced mix of a consolidator and provincial broker, with scale and ambition combined with a strong client focus and entrepreneurial spirit.

Join us to be part of a team committed to delivering excellence in insurance distribution, listening to our people, and fostering a fantastic work environment.