Account Handler

Jensten Insurance Brokers; Kidderminster; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance broker in Kidderminster is seeking a motivated Account Handler to manage renewals and new business. The role involves client interaction, presenting insurance solutions, and supporting team performance. The company offers a supportive culture, competitive salary, and hybrid working options.

Benefits

Competitive salary with annual reviews and bonuses

Hybrid working options

27 days of annual leave plus bank holidays

Pension scheme with 5% employer contributions

Flexible benefits

Group Life Assurance

Paid maternity, paternity, and adoption leave

Support for professional qualifications

Discounts on entertainment and dining

Holiday purchase scheme

Qualifications

• Experience in Commercial Insurance is essential.
• Relevant qualifications or working towards them.

Responsibilities

• Present insurance solutions to secure renewals and attract new clients.
• Identify cross-selling and up-selling opportunities.
• Negotiate terms with providers to meet client needs.

Skills

Communication

Detail-oriented

Relationship-building

Problem-solving

Initiative

Education

Cert CII

Tools

Acturis

Job description

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Helping businesses stay protected against the unexpected with high quality insurance products.

The role

We’re now looking for a motivated Account Handler (Commercial Insurance) to join us at the Jensten Group. You’ll be based in our Kidderminster office, primarily working on our Renewals book, with opportunities to handle New Business as well. We offer various insurance types, including Motor Fleet, Commercial Combined, Professional Liability, and SME’s. Reporting to a team leader, your main goal is to retain and renew clients, handle midterm adjustments, and address client queries. Key responsibilities include:

• Present insurance solutions and risk management options to secure renewals and attract new clients.
• Support team performance through regular communication and problem-solving.
• Identify cross-selling and up-selling opportunities, utilizing leads and developing new strategies to increase quotes.
• Meet or exceed targets for quotes, sales, and income from all marketing channels.
• Negotiate terms with providers to meet client needs.
• Manage invoicing and credit control for premiums.
• Understand clients' businesses, risks, and risk management approaches.
• Ensure compliance with procedures, customer service standards, and regulations such as FCA.

About you

As an Account Handler, you should have excellent communication skills, a keen eye for detail, and a desire to develop your career in insurance. You’ll likely have:

• Experience in Commercial Insurance (essential).
• Relevant qualifications (e.g., Cert CII) or working towards them.
• Strong telephone and relationship-building skills.
• A passion for learning and growth in insurance.
• Previous experience working with insurers and clients.
• Initiative and multi-tasking abilities, including system updates and admin tasks.
• Knowledge of Acturis systems (preferably).

Joining us, you can expect a supportive culture and attractive benefits, such as:

• Competitive salary with annual reviews and bonuses.
• Hybrid working options (3 days in-office, 2 from home).
• 27 days of annual leave plus bank holidays, including days off for your birthday and a religious holiday.
• Auto-enrollment in our pension scheme with 5% employer contributions.
• Flexible benefits to suit your needs.
• Group Life Assurance (4x salary).
• Paid maternity, paternity, and adoption leave for 3 months.
• Support for professional qualifications.
• Discounts on entertainment, dining, and luxury items.
• Holiday purchase scheme (up to 5 days).

About Us:

Founded in 2018, Jensten is one of the UK's largest independent insurance brokers, placing over £650m GWP. We grow through organic means and acquisitions, offering a mix of retail, Lloyd’s, London Market, and underwriting services. Our culture emphasizes teamwork, innovation, and client focus, making us a leading and exciting place to develop your career.

We aim to be a collaborative team dedicated to excellence in insurance distribution, listening to our people and acting on feedback to foster a great working environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management

Industries

• Insurance