Account Handler - Personal Lines

Arthur J. Gallagher & Co.; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in risk management seeks a Personal Lines Account Handler to join their Gloucester team. This role involves managing client accounts, ensuring top-notch service, and maintaining accurate records. Ideal candidates will have personal lines insurance knowledge and strong communication skills, contributing to a collaborative and dynamic work environment.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Access to a discounted voucher portal

Qualifications

• Personal lines insurance knowledge is essential.
• Experience in providing solid customer service.
• Highly accurate with strong attention to detail.

Responsibilities

• Manage a portfolio of personal lines clients.
• Ensure accurate recording of customer details.
• Liaise with clients and insurers for policy processing.

Skills

Customer Service

Communication

Attention to Detail

Education

Chartered Insurance Institute Qualifications: Cert CII/Dip CII

GCSE standard or equivalent

Tools

Acturis

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking to recruit a Personal Lines Account Handler to join our growing Personal Lines Team based out of our Gloucester office.Our team is a fast-paced, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you.You will be responsible for providing account servicing support and ensuring effective servicing of client accounts.You will work with experienced Account Executives & Directors and together provide outstanding service to our wide range of clients within the commercial space.

This opportunity can be based out of our Gloucester or Bristol office.

How you'll make an impact

• You will take ownership of and look after a portfolio of personal lines / some HNW clients.• Creating documents for new customers, along with any mid-term adjustments and renewals information. • Ensure all customer details are recorded accurately and entered on to the system in a timely fashion to ensure data integrity. • Obtain renewal terms for customers, always ensuring you've explored other options before providing the best available solution. • Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date. • Liaise with clients and insurers. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required. • Deal with account queries and credit control matters highlighting any concerns. • Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required. • Keep accurate records and process in accordance with our agreed procedures, to ensure renewals are delivered in a timely manner to ensure positive outcomes for our clients.

About you

• Personal lines insurance knowledge is essential.• Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent.• Worked to targets within a regulated, measurable framework and achieved SLA’s.• Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.• Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information. • Highly accurate with a strong attention to detail, using initiative when assisting team members.• Fully proficient in Acturis.• Eligible to work in the UK.

#LI-JJG

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.