Customer Account Executive — Grow & Retain Key Accounts

Restore plc; Wellington; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Group Life assurance

Annual leave 25–30 days

Generous pension scheme

Group Critical Illness Cover

Medicash Cash Plan

Employee Assistance Portal & discounts

Cycle to Work Scheme

EV Salary Exchange Scheme

Wellbeing Time

Volunteering Time

Job summary

Restore Information Management, part of Restore plc, is hiring a Customer Account Executive in Wellington, Somerset. You will manage customer relationships and coordinate with internal teams to ensure outstanding service.

The role emphasizes retention, proactive management and responsive issue resolution. The position requires 3 years in customer service or sales, strong CRM and MS Office skills, and a professional, proactive approach to communication.

Qualifications

• 3 years’ experience in customer service or sales.
• Experience with a CRM system and Microsoft Office.
• Excellent customer service skills and a customer focused mentality.
• Excellent verbal and written communications skills.
• Ability to assimilate and retain new information with strong attention to detail.
• Professional telephone manner and strong work ethic.

Responsibilities

• Manage a portfolio of customers and build long-term trusted relationships, in close collaboration with external Business Development Managers and your Customer Service colleagues.
• Liaise with customers and internal teams to deliver an excellent customer experience.

Skills

CRM experience

Microsoft Office

Customer service

Communication skills

Attention to detail

Telephone etiquette

Work ethic

Prioritisation

Information clarity

Organisational skills

Tools

CRM software

Job description

Restore Information Management, part of Restore plc, is hiring a Customer Account Executive in Wellington, Somerset. You will manage customer relationships and coordinate with internal teams to ensure outstanding service.

The role emphasizes retention, proactive management and responsive issue resolution. The position requires 3 years in customer service or sales, strong CRM and MS Office skills, and a professional, proactive approach to communication.