Customer Account Executive – Growth & Relationships

OGM Moulding Innovation; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Salary £30k per year

22 days holiday + bank holidays

Company pension scheme

Employee wellbeing support

Learning and progression opportunities

Job summary

OGM, a leading precision moulding specialist in Oxfordshire, is hiring a Customer Account Executive to grow and manage key customer relationships. You will handle inquiries, prepare quotations, track performance, and support a high level of service for valued clients.

The role sits in Yarnton, office-based with occasional client visits. Ideal candidates have ~2–3 years in a customer-facing or commercial role, strong Excel/CRM skills, and a proactive, organised approach. Full-time position.

Qualifications

• 2–3 years' experience in a customer-facing or commercially focused role.
• Strong numerical and analytical skills with Excel proficiency.
• Proactive, organised with ability to manage multiple priorities.
• Excellent communication and relationship-building abilities.
• Comfortable with CRM/ERP systems and data analysis.

Responsibilities

• Build and maintain strong customer relationships through excellent service and clear communication.
• Manage day-to-day customer enquiries and support ongoing commercial activity.
• Prepare quotes, estimates, and reports under guidance of Sales Director.
• Analyse data, pricing, and performance to support account planning.
• Attend regular online or in-person meetings with customers.
• Collaborate with internal departments to ensure on-time delivery and quality.
• Maintain CRM and Excel-based reports to track customer and sales performance.
• Identify opportunities for account growth.

Skills

Customer relationships

Communication

Excel

CRM/ERP familiarity

Numerical skills

Tools

CRM/ERP systems

Job description

OGM, a leading precision moulding specialist in Oxfordshire, is hiring a Customer Account Executive to grow and manage key customer relationships. You will handle inquiries, prepare quotations, track performance, and support a high level of service for valued clients.

The role sits in Yarnton, office-based with occasional client visits. Ideal candidates have ~2–3 years in a customer-facing or commercial role, strong Excel/CRM skills, and a proactive, organised approach. Full-time position.