Wellington-Based Customer Growth & Retention Exec

Restore plc; Willenhall; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Group Life assurance

Annual leave entitlement (25 days) up/

Generous pension scheme

Group Critical Illness Cover

Medicash Cash Plan

Employee Assistance Portal & access to

Cycle to Work Scheme

Electric Vehicle Salary Exchange

Weekly Wellbeing Time

Volunteering Time

Job summary

Restore Information Management is seeking a Customer Account Executive to manage a portfolio of customers and foster long-term relationships in collaboration with Business Development Managers and the Customer Service team. The role is based in Wellington, Somerset with a permanent contract and standard office hours.

The ideal candidate will have 3 years’ experience in customer service/sales, proficiency with CRM systems and Microsoft Office, and excellent communication skills.

Qualifications

• 3 years’ experience in a customer service/sales environment.
• Experience using a CRM system and Microsoft Office.
• Excellent customer service and customer-focused mentality.
• Excellent verbal and written communication skills.
• Ability to assimilate and retain new information with strong attention to detail.
• Professional approach and telephone manner.
• Strong work ethic, energy and enthusiasm.
• Ability to prioritise and work to tight timescales.
• Clear communication to varied audiences.
• Strong organisational skills.

Responsibilities

• You will have responsibility for a portfolio of customers and be encouraged to build long term trusted relationships, in close collaboration with external Business Development Managers and your Customer Service colleagues

Skills

Customer service

Communication

Attention to detail

Organisational skills

Telephone manner

Tools

CRM system

Microsoft Office

Job description

Restore Information Management is seeking a Customer Account Executive to manage a portfolio of customers and foster long-term relationships in collaboration with Business Development Managers and the Customer Service team. The role is based in Wellington, Somerset with a permanent contract and standard office hours.

The ideal candidate will have 3 years’ experience in customer service/sales, proficiency with CRM systems and Microsoft Office, and excellent communication skills.