Customer Retention Executive

Travis Perkins; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Travis Perkins in the United Kingdom is hiring for multiple customer-facing roles such as Account Executive, Sales Executive, and Customer Retention Executive. The team focuses on reconnecting with past customers and winning back their business.

You’ll call previous customers, present new offers, listen to needs, and work toward achievable targets with strong team support, while training and career progression are available.

Qualifications

• Confident speaking on the phone.
• Positive, resilient and eager to learn.
• Motivated by achievable targets and personal growth.
• Ready to build skills that will last a lifetime.

Responsibilities

• Calling previous customers to understand their needs and rebuild relationships.
• Sharing new offers, solutions, and reasons to return.
• Listening carefully and finding the right outcome for each customer.
• Working towards achievable targets with full support from your team.
• Playing a key role in growing and strengthening the customer base.

Job description

Account Executive, Sales Executive, Customer Retention Executive, Customer Sales Advisor

Bring customers back. Build your career. Be part of a winning team.

We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.

What you’ll be doing

• Calling previous customers to understand their needs and rebuild relationships

• Sharing new offers, solutions, and reasons to return

• Listening carefully and finding the right outcome for each customer

• Working towards achievable targets with full support from your team

• Playing a key role in helping us grow and strengthen our customer base

Why you’ll love it here

• A great team environment — supportive, fun, and driven to succeed together

• Clear progression paths — develop into senior roles, account management, sales, team leadership and more

• Full training provided — perfect for someone starting out or looking to build confidence on the phone

• A large PLC with real opportunities — stability, structure, and long‑term career growth

• Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals

What we’re looking for

You don’t need the perfect experience — just the right attitude!

If you’re:

• Confident speaking on the phone

• Positive, resilient, and eager to learn

• Motivated by achievable targets and personal growth

• Ready to build skills that will last a lifetime

…then we want to hear from you.

What does the future look like?

Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, A Regional Sales Role or if you love branch life, Branch Sales Role.