Customer Account Executive

Cummins Inc.; Redditch; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Cummins Inc. in Redditch, United Kingdom is seeking a Customer Account Executive to own the day-to-day management of assigned customer accounts and serve as the single point of contact.

You will drive on-time delivery, manage the end-to-end order lifecycle, resolve inquiries, and collaborate with sales, production, planning, logistics and finance to enhance customer experience and profitability.

Qualifications

• 5+ years of experience in customer order management, logistics or international trade.
• Experience managing end-to-end order lifecycle for customer accounts.
• EDI processes experience is preferable.
• Additional language skills beyond English are advantageous.

Responsibilities

• Own day-to-day management of assigned customer accounts as the single point of contact.
• Build strong customer relationships to drive satisfaction, loyalty and long-term success.
• Take full responsibility for the end-to-end order lifecycle from entry to delivery, invoicing and logistics documentation.
• Resolve customer queries and escalations proactively, managing each case through to closure.
• Collaborate with sales, production, planning, logistics and finance to ensure on-time delivery and issue resolution.
• Represent the business in customer meetings, supporting account development and growth initiatives.
• Monitor account performance and prepare reports, dashboards and insights to improve customer experience and profitability.
• Manage EDI processes and forecast-versus-delivery analysis to maintain smooth order flow.

Skills

Customer order management

Cross-functional collaboration

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

We are looking for a talented Customer Account Executive to join our team specialising in Customer Service for Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.

In this role, you will make an impact in the following ways:

• Own the day‑to‑day management of assigned customer accounts, acting as the single point of contact.

• Build strong, trusted customer relationships that drive satisfaction, loyalty, and long‑term success.

• Take full responsibility for the end‑to‑end order life cycle, from order entry through to delivery, invoicing, and logistics documentation.

• Resolve customer queries and escalations proactively, managing each case through to closure.

• Partner with sales, production, planning, logistics, and finance teams to ensure on‑time delivery and effective issue resolution.

• Represent the business in customer meetings, supporting account development and growth initiatives.

• Monitor account performance and prepare reports, dashboards, and insights to improve customer experience and profitability.

• Manage EDI processes and forecast‑versus‑delivery analysis to maintain smooth order flow and enable data‑led discussions.

To be successful in this role, you will need the following:

• A strong customer‑first mindset, with the ability to manage complex, high‑volume order activity.

• Confidence owning issues end-to-end and driving resolutions in a fast‑paced environment.

• Clear, effective communication skills, with the ability to collaborate across multiple functions.

• Strong organisational and analytical skills, with attention to detail and a proactive approach.

Education/Experience:

• College, university, or equivalent degree.

• A minimum of 5 years’ experience in customer order management, customer‑facing roles, supply chain, logistics, or international trade.

• Experience managing the end‑to‑end order life cycle for customer accounts.

• Experience with EDI processes is preferable.

• Additional language skills beyond English are advantageous.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Relocation Package No

100% On-Site No