Customer Order Excellence Specialist

PowerToFly; Daventry; On-site; GBP 30,000 - 55,000; Full time

Job summary

Cummins Inc. in Daventry, United Kingdom, seeks a Customer Order Management Specialist to join our on-site Supply Chain Planning team. You will manage order entry, track shipments, and maintain data accuracy to support day-to-day operations.

The role emphasizes clear customer communication, timely reporting, and process improvements. Experience with MRP systems, especially Oracle R12, and strong English skills are highly valued.

Qualifications

• General understanding of order entry processes, customer support functions, and back‑office operations.
• Strong customer service experience with excellent interpersonal and communication skills.
• Working knowledge of MRP systems, with experience in Oracle R12 considered a strong advantage.
• Good standard of English and numeracy, with an additional language beneficial.

Responsibilities

• Provide timely and accurate administrative support to the order management team.
• Process customer orders within the order management system, meeting required deadlines and maintaining high levels of accuracy.
• Maintain clear lines of communication with customers from order placement to shipment.
• Support data entry tasks such as new customer set-ups, credit and debit administration, and order updates.
• Prepare and distribute standard internal reports to support operational visibility and decision‑making.
• Maintain and cleanse data within the order management system, ensuring accuracy across customer details, pricing, order holds, and other key fields.
• Undertake “face-to-face” customer visits and product witness testing at the Daventry plant.
• Identify opportunities for process improvement and communicate suggestions to the Supervisor.

Skills

Order entry

Customer service

MRP systems

English proficiency

Tools

Oracle R12

Job description

Cummins Inc. in Daventry, United Kingdom, seeks a Customer Order Management Specialist to join our on-site Supply Chain Planning team. You will manage order entry, track shipments, and maintain data accuracy to support day-to-day operations.

The role emphasizes clear customer communication, timely reporting, and process improvements. Experience with MRP systems, especially Oracle R12, and strong English skills are highly valued.