Apprenticeship - Customer Order Management Level 2

Cummins Europe; Huddersfield; On-site; GBP 895,000 - 1,309,000; Full time

Job summary

Cummins Inc. in Huddersfield offers a Customer Order Management apprenticeship within the UK Customer Service team. You will work full-time, 35 hours per week, five days, with one day per week for study at Kirklees College.

The role emphasizes learning how a major global organization operates and developing order management skills. During the apprenticeship you will gain exposure to order processing, reporting, and on-site collaboration with the warehouse.

Qualifications

• GCSE English and Maths at grade 4/C or above (or equivalent).
• Proactive approach to tasks and willingness to take on new opportunities.

Responsibilities

• Representing the customer in meetings within the department.
• Conveying order changes to the customer in a timely, appropriate manner.
• Undertaking analysis and reporting abnormal demand findings.

Skills

Customer focus

Communication skills

IT skills

Proactive approach

Education

GCSE English & Maths (Grade 4/C or higher)

Tools

Microsoft Excel

Outlook

Job description

We are looking for an enthusiastic Customer Order Management apprenticeship to join our team specializing in Supply Chain Planning for our UK Customer Service business unit in Huddersfield. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

Summary of the course:

The Customer Order Management Apprentice role is a developmental position within the UK Customer Service business unit. During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 35 hours per week. On completion of this apprenticeship, you will obtain a Level 2 Customer Service qualification.

For this particular role we are under a legal obligation to ensure that candidates have completed a (Standard) Background Check. The (Standard) Background Check consists of an identity check, a comprehensive 5-year history check covering employment, education and any gaps, and criminal record checks to be considered for this role.

In this role, you will make an impact in the following ways:

• Representing the customer within the department in relevant meetings.

• Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner.

• Undertaking analysis and identifying abnormal demand and report findings as necessary.

• Running and actioning required reports and distributing to relevant departments.

• Acting as an onsite representative to expedite parts to the warehouse.

• Being an active member of the customer support team and providing excellent customer care.

To be successful in this role you will need the following:

• Applicants must have achieved GCSE Grade 4/C or above in English and Mathematics, as well as Grade 4/C or above across all other subjects.

• Proactive Approach to all tasks taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Customer focus with building strong customer relationships and delivering customer-centric solutions.

• Ensures accountability by holding self and others accountable to meet commitments.

• Communication skills, written & verbal. To be able to effectively express messages and ideas in a clear, organized and relevant manner for a variety of audiences.

• IT Skills with the knowledge and confidence to work on Microsoft Excel/Outlook and other IT forums.

Why Cummins

As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Apprenticeship

ReqID 2437898

Relocation Package No

100% On-Site No