Strategic Customer Accounts & Delivery Lead

Cummins Inc.; Redditch; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Cummins Inc. in Redditch, United Kingdom is seeking a Customer Account Executive to own the day-to-day management of assigned customer accounts and serve as the single point of contact.

You will drive on-time delivery, manage the end-to-end order lifecycle, resolve inquiries, and collaborate with sales, production, planning, logistics and finance to enhance customer experience and profitability.

Qualifications

• 5+ years of experience in customer order management, logistics or international trade.
• Experience managing end-to-end order lifecycle for customer accounts.
• EDI processes experience is preferable.
• Additional language skills beyond English are advantageous.

Responsibilities

• Own day-to-day management of assigned customer accounts as the single point of contact.
• Build strong customer relationships to drive satisfaction, loyalty and long-term success.
• Take full responsibility for the end-to-end order lifecycle from entry to delivery, invoicing and logistics documentation.
• Resolve customer queries and escalations proactively, managing each case through to closure.
• Collaborate with sales, production, planning, logistics and finance to ensure on-time delivery and issue resolution.
• Represent the business in customer meetings, supporting account development and growth initiatives.
• Monitor account performance and prepare reports, dashboards and insights to improve customer experience and profitability.
• Manage EDI processes and forecast-versus-delivery analysis to maintain smooth order flow.

Skills

Customer order management

Cross-functional collaboration

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

Cummins Inc. in Redditch, United Kingdom is seeking a Customer Account Executive to own the day-to-day management of assigned customer accounts and serve as the single point of contact.

You will drive on-time delivery, manage the end-to-end order lifecycle, resolve inquiries, and collaborate with sales, production, planning, logistics and finance to enhance customer experience and profitability.