Customer Account Coordinator

Team Jobs - Commercial; Poole; Sur place; GBP 30 000 - 31 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Résumé du poste

TeamJobs - Commercial in Poole is seeking a Customer Account Manager to look after existing customers, handle enquiries and coordinate solutions across the business.

You'll work within a small team to provide product knowledge and support, with a clear focus on delivering excellent customer service and managing orders. This is an on-site, full-time role with a salary of £30,000–£31,000 plus bonus opportunities.

Qualifications

• Experience in customer account support or coordination.
• Strong organisation and multitasking ability.
• Proactive problem-solving and ownership of queries.

Responsabilités

• Managing customer enquiries by email and telephone.
• Preparing quotations and checking pricing, stock availability and delivery information.
• Coordinating customer requests with internal departments.
• Resolving issues proactively, exploring alternatives when products are unavailable or delayed.
• Maintaining accurate customer records across multiple systems.
• Building strong relationships with customers and colleagues.
• Managing competing priorities and following enquiries through to resolution.

Connaissances

Customer support

Sales administration

Coordination

Communication

Description du poste

Customer Account Coordinator

Poole | £30,000-£31,000 + bonus | Full-time, office-based

Enjoy building customer relationships, keeping things organised and finding solutions?

TeamJobs are recruiting for a Customer Account Manager to join a business in Poole.

This role focuses on looking after existing customers, managing enquiries and coordinating solutions across the business.

You'll work within a collaborative team of two Account Managers and one Customer Success Manager, with experienced colleagues providing product knowledge and support.

What you'll be doing:

• Managing customer enquiries by email and telephone.
• Preparing quotations and checking pricing, stock availability and delivery information.
• Coordinating customer requests with internal departments.
• Resolving issues proactively, exploring alternatives when products are unavailable or delayed.
• Maintaining accurate customer records across multiple systems.
• Building strong relationships with customers and colleagues.
• Managing competing priorities and following enquiries through to resolution.

What we're looking for:

• Experience in customer account support, sales administration, customer service or coordination.
• Strong organisation and the ability to manage several tasks at once.
• Confidence using IT systems and finding information from different sources.
• A proactive approach to problem-solving and ownership of customer queries.
• Clear communication, resilience and a collaborative attitude.
• Commercial awareness and a commitment to excellent customer service.
• Experience within manufacturing, distribution or a product-based business would be useful. Product knowledge isn't essential, as support will be provided.

What's on offer:

• £30,000-£31,000 basic salary.
• Eligibility for the company bonus scheme.
• Additional account management remuneration linked to team performance and objectives.
• A supportive team environment.