Account Co-ordinator

Quality Personnel; Monkston; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Life insurance

Company pension

Nectar rewards & discounts

Job summary

Quality Personnel is seeking an Account Co-ordinator to support a busy Inside Sales team, handling customer enquiries, quotations and orders through to delivery for European customers. The role emphasizes accuracy, proactive communication and strong cross-team collaboration.

You'll coordinate orders, logistics and deliveries, maintain records, and build relationships with B2B clients. A minimum of 5 years' relevant experience and solid MS Office skills are preferred, with hybrid working offered.

Qualifications

• 5+ years' B2B customer service, sales administration or inside sales experience.
• Strong order processing and quotation experience.
• Excellent attention to detail and data accuracy.
• Confident with numbers and multi-step calculations.
• Strong communication and relationship-building skills.
• Good Microsoft Office skills and the ability to learn new systems quickly.
• A proactive, organised and calm approach.
• Any European language would be a bonus.

Responsibilities

• Managing customer enquiries, quotations and orders
• Building strong relationships with existing B2B customers
• Coordinating orders, logistics and deliveries
• Reviewing purchase orders, contracts and specifications
• Handling customer queries and resolving issues
• Maintaining accurate records and systems
• Working closely with internal teams to ensure everything runs smoothly

Skills

Customer service

Order processing

Quotations

Data accuracy

Numbers handling

Communication

MS Office

Tools

Microsoft Excel

CRM software

Job description

Account Co-ordinator | £30,000 | Permanent | Hybrid

Are you an experienced Customer Service, Sales Administration or Inside Sales professional looking for your next move?

We're recruiting an Account Co-ordinator to join a busy Inside Sales team, supporting a portfolio of European customers for an established global manufacturing business.

This is a varied role where attention to detail, organisation and customer service really matter. You'll be the key point of contact for customers, managing enquiries, quotations and orders through to delivery, while working closely with internal teams across the UK and globally.

What you'll be doing:

• Managing customer enquiries, quotations and orders
• Building strong relationships with existing B2B customers
• Coordinating orders, logistics and deliveries
• Reviewing purchase orders, contracts and specifications
• Handling customer queries and resolving issues
• Maintaining accurate records and systems
• Working closely with internal teams to ensure everything runs smoothly

What we're looking for:

• 5+ years' B2B customer service, sales administration or inside sales experience
• Strong order processing and quotation experience
• Excellent attention to detail and data accuracy
• Confident with numbers and multi-step calculations
• Strong communication and relationship-building skills
• Good Microsoft Office skills and the ability to learn new systems quickly
• A proactive, organised and calm approach

Any European language would be a bonus, but isn't essential.

What's on offer?

• £30,000 salary
• Hybrid working
• 25 days holiday + bank holidays
• Private healthcare
• Life insurance
• Nectar rewards & discounts
• Company pension
• Monday-Friday, 40 hours

If you're someone who loves getting the detail right, solving problems and delivering great customer service, we'd love to hear from you.