Account Manager

Resource Recruitment; Poole; On-site; GBP 18,900 - 31,500; Full time

Benefits offered by this job

30 days holiday

Holiday buy-back scheme

Company sick pay

Free onsite parking

Perks at Work

Cycle to Work scheme

Employee Assistance Programme (EAP)

Company social and corporate events

Job summary

Resource Recruitment in Poole, Dorset, is seeking an Account Manager for a permanent role. You will proactively manage key client accounts, conduct outbound calls, respond to inquiries, and identify growth opportunities to increase profitability.

The role offers a supportive team environment, up to £31,500 p.a. plus bonus, 40 hours/week, and benefits including 30 days holiday, sick pay, onsite parking, and a focus on building strong relationships.

Qualifications

• Experience in B2B or B2C environments.
• Confident selling over the phone and via virtual meetings.
• Strong commercial awareness and ability to interpret data.
• Keen to develop product and industry knowledge.
• Excellent relationship-building skills.
• Strong negotiation and persuasion abilities to achieve win-win outcomes.

Responsibilities

• Proactively undertake outbound calls daily.
• Respond to customer email enquiries.
• Book appointments for Business Development Managers, ensuring all opportunities are accurately recorded.
• Manage and follow up on customer quotes, liaising with internal teams for pricing, stock and delivery details.
• Analyse customer accounts to identify opportunities for growth and increased profitability.
• Identify and sell new or existing product opportunities.
• Build and maintain strong client relationships, anticipating needs and resolving issues.
• Stay informed on product availability, industry trends and customer requirements.
• Handle customer complaints professionally, documenting and communicating resolutions.
• Conduct account reviews with BDMs and Sales Support teams.

Skills

B2B/B2C experience

Phone sales

Data interpretation

Relationship building

Negotiation

Job description

Account Manager

Job Location: Poole, Dorset

Job Type: Permanent

Salary: Up to £31,500 per annum + Bonus

Hours: 40 hours per week, Monday – Friday 8.00am – 5.00pm

Benefits

• 30 days holiday (inc Bank holidays)
• Holiday buy‑back scheme
• Company sick pay
• Free onsite parking
• Perks at Work
• Cycle to Work scheme
• Employee Assistance Programme (EAP)
• Company social and corporate events

A long‑standing, family‑owned business based in Poole is looking to recruit an Account Manager on a permanent basis.

Working within a team of 8, this role offers a fantastic opportunity for a proactive and commercially minded individual who thrives on building strong customer relationships and identifying growth opportunities.

Key Duties

• Proactively undertake outbound calls daily
• Respond to customer email enquiries
• Book appointments for Business Development Managers, ensuring all opportunities are accurately recorded
• Manage and follow up on customer quotes, liaising with internal teams for pricing, stock and delivery details
• Analyse customer accounts to identify opportunities for growth and increased profitability
• Identify and sell new or existing product opportunities
• Build and maintain strong client relationships, anticipating needs and resolving issues
• Stay informed on product availability, industry trends and customer requirements
• Handle customer complaints professionally, documenting and communicating resolutions
• Conduct account reviews with BDMs and Sales Support teams

Qualifications

• Experience in B2B or B2C environments
• Confident selling over the phone and via virtual meetings
• Strong commercial awareness and ability to interpret data
• Keen to develop product and industry knowledge
• Excellent relationship‑building skills
• Strong negotiation and persuasion abilities to achieve win‑win outcomes

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance with their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.