Dispute Resolution Specialist

Chubb Fire & Security; Blackburn; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Company Pension (5% matched)

Free Onsite Parking

Cycle to Work Scheme

Life Assurance (4 x Basic Salary)

Discount platform

Job summary

Chubb Fire and Security in Blackburn is seeking a Dispute Resolution Specialist to resolve customer disputes, analyse causes and implement preventative measures. This role is 37.5 hours per week, fully office based with potential for hybrid working post probation.

You will work with credit control, billing and customer service teams to resolve issues, produce process documents and reports, and ensure compliance with company policies. A strong eye for detail and clear communication are essential.

Qualifications

• Experience in credit control, billing, invoicing or customer service resolutions.
• Proven ability to identify improvement opportunities with minimal errors.
• Strong communication and teamwork skills to coordinate with multiple internal teams.

Responsibilities

• Dispute resolution: resolve customer disputes to enable payment and coordinate with finance and operations.
• Root cause analysis: reverse engineer disputes to prevent recurrence.
• Process improvement: review and improve processes across the business.
• Documentation: produce and refine work instructions and processes.
• Reporting: generate and analyse disputes-related reports.
• Compliance: ensure activities align with policies and regulations.

Skills

Attention to detail

Analytical thinking

Customer focus

Influencing

Team collaboration

Communication

Job description

Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire and Security (part of the API group), we are looking for invoice / billing / finance admin specialists to join our high performing team as Dispute Resolution Specialist in Blackburn (BB1 2PR) on a permanent, full time basis.

Join the team that protects our world.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY

Between £25K - £28K per annum (DoE

• 25 days holiday, plus bank holiday
• Company Pension (5% matched)
• Free Onsite Parking
• Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Life Assurance (4 x Basic Salary)
• A Central Benefits Platform offering a wide variety discounts
• Free Mortgage Advice
• Bravo scheme: Incentivising high achieving employees
• Health & Wellbeing Resources

What You’ll Be Doing As Dispute Resolution Specialist

The role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence

Responsibilities Will Include

• Dispute resolution: Resolve customer disputes to ensure they can make payment. This includes discussing issues with customers on the phone or via email. This will also require close coordination with colleagues in business support, finance and operational teams.
• Root cause analysis: Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented.
• Process improvement: Reviewing processes in conjunction with colleagues across the business to make effective changes that prevent future recurrence.
• Documentation: Production and refinement of work instructions and processes.
• Reporting: Generate and analyse reports applicable to the disputes process.
• Compliance: Ensure all activities comply with company policies and relevant regulations.

Working Hours: 37.5 Hours Per Week | Mon-Fri | 9am – 5pm | Fully Office Based (potential for hybrid working post probation)

What we would like you to bring to the role

The ideal candidate will have previous demonstrated experience in a credit control, billing, invoicing, customer service resolutions or a similarly related role

• Attention to Detail: Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious.
• Analytical Thinking: Capability to analyse discrepancies identify root causes.
• Customer Focus: Commitment to meeting customer service SLAs and ensuring customer satisfaction.
• Influencing: Able to influence people positively, for the best benefit of all related parties
• Team Collaboration: Ability to work effectively with multiple internal teams.
• Communication: Excellent communication skills

Join us and become part of a team committed to building great leaders. It all starts with you!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

Additional Information

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.