Senior Administrator

Chubb Fire & Security; Blackburn; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Company Pension (5% matched)

Free onsite parking

Liftshare app

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Life Assurance (4 x Basic Salary)

Discount platform

Free Mortgage Advice

Bravo scheme

Online GP

Health & Wellbeing Resources

Job summary

Chubb Fire and Security, part of the APi group, is seeking a Senior Administrator to join the customer experience team in Blackburn. The role focuses on proactive administrative support, travel and diary coordination, and process improvements to help the Team Manager deliver strategic priorities.

We offer a people-first culture with generous benefits including 25 days holiday, pension, onsite parking and well-being resources.

Qualifications

• Experience in administrative, coordination or office support roles.
• Strong attention to detail with bookings, rotas and records.
• Experience administering ECS cards or other industry schemes.
• Familiarity with omnichannel customer contact platforms (Genesys Cloud) is a plus.

Responsibilities

• Travel and diary coordination.
• Purchase requisitions and supplier administration.
• Events and meeting coordination.
• On-call rota administration.
• General team and office administration.
• Customer contact and digital ways of working.
• ECS card applications and compliance support.

Skills

Administrative skills

Coordination

Office administration

Attention to detail

Customer contact experience

Tools

Genesys Cloud

ECS card administration

Job description

Looking for an opportunity within a business that offer a genuine 'people first' culture?

Here at Chubb Fire and Security (part of the APi group), we are looking for a Senior Administrator to join our customer experience team based in Blackburn (BB1 2PR) on a permanent, full time basis.

The Senior Administrator will provide proactive, high-quality administrative and operational support, whilst aiding the team manager with strategic priorities and process improvement.

Join the team that protects our world.

About Us, Our Culture & What We Can Offer You

Here at Chubb, we view leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people.

People are at the heart of everything we do, and your well-being is important to us. That's why we protect people first and are committed to keeping you safe, secure, and happy in your career. As our presence across the globe increases, we are striving to become the #1 people-first company in the world.

We have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.

SALARY: Up to £28k per annum (depending on experience)

• 25 days holiday, plus bank holidays
• Company Pension (5% matched)
• Free Onsite Parking
• Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Life Assurance (4 x Basic Salary)
• A Central Benefits Platform offering a wide variety discounts
• Free Mortgage Advice
• Bravo scheme: Incentivising high achieving employees
• Online GP
• Health & Wellbeing Resources

What you'll be doing as Senior Administrator

Provide proven, high quality administrative and coordination support, enabling the Team Manager to focus on strategic priorities, process improvement and team development. The role includes booking travel, co-ordinating event bookings, purchasing administration, on-call rota entry and updates, SOX compliance controls for timesheets and a range of general office activities.

Responsibilities will include:

• Travel and diary coordination
• Purchase requisitions and supplier administration
• Events and meeting coordination
• On-call rota administration
• General team and office administration
• Customer contact and digital ways of working
• ECS card applications and compliance support

Working Hours: 37.5 Hours Per Week | Mon-Fri | 9am - 5pm | Hybrid - potentially up to 2 days per week from home

What we would like you to bring to the role:

The ideal candidate will have previous experience in an administrative, coordination, business support or office role. In addition, a strong mix of the below

• Arranging business travel & raising purchase orders/requisitions
• Excellent attention to detail, particularly when handling bookings, financial information, rotas and records.
• Experience administering ECS cards or other industry competency, safety or access-card schemes.
• Previous use of an omnichannel customer-contact platform, ideally Genesys Cloud

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

#LI-CO1

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB