Administrator

Guidant Global; Cannock Chase; On-site; GBP 18,000 - 24,000; Full time

Job summary

Guidant Global in the United Kingdom is seeking an capable Service Centre Administrative role focusing on data entry, reporting and customer liaison. You will check data, update spreadsheets into bespoke software, handle inbound calls, and maintain Salesforce records while supporting administration tasks and health & safety compliance.

The role requires meticulous attention to detail, IT proficiency, and strong organisational skills to manage meetings, stationery, and ad-hoc projects within the

Qualifications

• Data entry and update into spreadsheets with accuracy.
• Proficient IT skills and experience with CRM tools (Salesforce).
• Strong customer service orientation and ability to log details correctly.

Responsibilities

• Data check, interrogation and input/update into spreadsheets.
• Data update from spreadsheet information into bespoke software.
• Processing information/documentation requests.
• Dealing with visitors - organising meetings and rooms, refreshments etc
• Stationery ordering
• Interrogating/investigating data and reporting outcomes, solution focused
• Meticulous attention to detail
• Waste collection round checking, progress of rounds, reporting to management team where issues identified
• Reallocation of work between waste collection rounds
• Operation of weighbridge for incoming and outgoing waste for export, inputting of tickets, weighbridge ticket update
• Not afraid of a challenge
• IT competent/confident
• To answer all inbound calls in a polite and professional manner logging the details accurately in Salesforce. build strong relationships with both external and internal customers To ensure prompt resolution of complaints with a strong focus on customer retention To assist credit control with outstanding debts by way of query resolution Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in Salesforce.Com fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation
• To undertake any other such duties as may reasonably be required within the Service Centre To undertake any training and development as required
• To support the Administration Coordinator in adhoc projects

Skills

Data entry

Customer service

IT literacy

Salesforce

Meeting organisation

Tools

Salesforce

Job description

Data check, interrogation and input/update into spreadsheets
Data update from spreadsheet information into bespoke software
Processing information/documentation requests
Dealing with visitors - organising meetings and rooms, refreshments etc
Stationery ordering
Interrogating/investigating data and reporting outcomes, solution focused
Meticulous attention to detail
Waste collection round checking, progress of rounds, reporting to management team where issues identified
Reallocation of work between waste collection rounds
Operation of weighbridge for incoming and outgoing waste for export, inputting of tickets, photographs, weighbridge ticket update
Not afraid of a challenge
IT competent/confident
To answer all inbound calls in a polite and professional manner logging the details accurately in Salesforce. build strong relationships with both external and internal customers To ensure prompt resolution of complaints with a strong focus on customer retention To assist credit control with outstanding debts by way of query resolution Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in Salesforce.Com fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation
To undertake any other such duties as may reasonably be required within the Service Centre To undertake any training and development as required
To support the Administration Coordinator in adhoc projects