Customer Account Admin: Growth & CX Specialist

Experis IT; West Midlands; On-site; GBP 19,000 - 21,000; Full time

Job summary

Experis IT in Coventry is seeking an Administrator/Customer Account Specialist for a 6-month assignment. Working Monday to Friday, 8:00 AM to 4:30 PM, with an hourly rate of £14–£15.

The role supports S&S growth targets and requires management of a portfolio of customer accounts, including contract reviews, quotes, and order entry. You will use Salesforce to manage customer interactions, generate reports for leadership, and collaborate with internal teams to ensure CX standards are met and

Qualifications

• Customer-focused administrator capable of managing a portfolio of accounts.
• Strong attention to detail and organisational skills.
• Excellent verbal and written communication; ability to multi-task.

Responsibilities

• Execute the MRO processes in line with CX culture standards as part of the CX Service Team.
• Manage administration for a portfolio of customers from induction to end including Contract Review, Quote generation, Order entry, Expedite inquiries.
• Manage Customer interactions via CRM system (Salesforce) and assist with CRM training across functions impacting the Customer Journey.
• Provide reports to leadership on sales metrics and performance for month-end reporting.

Skills

Customer focus

Attention to detail

Communication

Multi-tasking

Microsoft Office

Salesforce

Tools

Salesforce

Job description

Experis IT in Coventry is seeking an Administrator/Customer Account Specialist for a 6-month assignment. Working Monday to Friday, 8:00 AM to 4:30 PM, with an hourly rate of £14–£15.

The role supports S&S growth targets and requires management of a portfolio of customer accounts, including contract reviews, quotes, and order entry. You will use Salesforce to manage customer interactions, generate reports for leadership, and collaborate with internal teams to ensure CX standards are met and